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- Tasks: Assist Spanish customers with product support via phone and email.
- Company: Join a friendly office in Swindon, dedicated to customer service excellence.
- Benefits: Enjoy Monday to Friday hours, weekly pay, and enhanced overtime rates.
- Why this job: Perfect for language lovers wanting to make a difference in customer experience.
- Qualifications: Fluency in English and Spanish, plus good IT skills required.
- Other info: Full training provided; temporary role until August 2025.
Do you speak Spanish? Would you like a role where you can utilise your language skills? We are recruiting for a Spanish speaking Customer Service Advisor to work within a friendly office in the Swindon area.
About the Role:
- Monday to Friday
- No weekends!
- 7:30am-3.30pm or 8.30am-4.30pm
- Temporary - May 2025 to August 2025
- Weekly pay £12.24ph + enhanced overtime rates
- Full training will be provided
- Office based role (no remote working option)
Duties:
- You will be the first point of contact for Spanish Customers, who need support with products they have purchased including PCs, Laptops, Tablets, TVs etc.
- Escalating issues to second line support where required
- You will be liaising with customers both over the phone and via email
Skills / Attributes required:
- You will need to be fluent in English / Spanish (both written & verbal)
- Excellent communication skills
- Good IT skills, including experience of Microsoft Outlook & Word
If you are fluent in Spanish and are on the lookout for a new role, then apply today!
Spanish Speaking Customer Service Advisor employer: 911 Staffing
Contact Detail:
911 Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your customer service skills! Since you'll be the first point of contact for Spanish-speaking customers, practice handling common queries and complaints in both Spanish and English. This will help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the products you'll be supporting. Knowing the basics about PCs, laptops, tablets, and TVs can give you an edge when discussing solutions with customers. It shows you're proactive and genuinely interested in the role.
✨Tip Number 3
Network with current or former employees if possible. They can provide insights into the company culture and what the hiring managers are looking for. Plus, a referral can sometimes make your application stand out!
✨Tip Number 4
Prepare for a practical assessment. Since this role involves IT skills, be ready to demonstrate your proficiency with Microsoft Outlook and Word. Practising these tools beforehand can help you shine during the selection process.
We think you need these skills to ace Spanish Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Customer Service Advisor role. Focus on communication skills, IT proficiency, and any experience with customer support.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position. Mention your passion for helping customers and your ability to resolve issues effectively in both languages.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, especially in both languages, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at 911 Staffing
✨Brush Up on Your Language Skills
Since the role requires fluency in both Spanish and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Products
Familiarise yourself with common products like PCs, laptops, tablets, and TVs. Understanding these products will help you answer questions confidently and show that you're prepared to assist customers effectively.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Be ready to provide examples of how you've successfully communicated with customers in the past, especially in challenging situations. This will highlight your ability to handle customer queries professionally.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training processes, or what a typical day looks like for a Customer Service Advisor. This not only helps you gauge if it's the right fit but also demonstrates your enthusiasm.
