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For Companies At a Glance
- Tasks: Respond to customer calls and emails, manage queries, and maintain records.
- Company: Join a dynamic team in a supportive environment focused on customer satisfaction.
- Benefits: Enjoy flexible hours, no weekends, and competitive pay of £12.21 per hour.
- Why this job: Perfect for building skills in communication and customer relations while working part-time.
- Qualifications: Good PC skills and strong communication abilities are essential.
- Other info: Located in Stratton, easily accessible by public transport.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- Working hours are 1.30pm - 5.30 (20 hours per week)
- £12.21 per hour
- Temporary to Permanent role
- Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail
Part time Customer Service Advisor employer: 911 Staffing
Contact Detail:
911 Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what StudySmarter stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills. Since the role involves responding to calls and emails, consider role-playing scenarios with a friend or family member to enhance your active listening and clear communication abilities.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Outlook. Being comfortable with these tools will not only help you in the role but also demonstrate your readiness to handle the tasks outlined in the job description.
✨Tip Number 4
Prepare examples of how you've built relationships with customers in the past. Having specific instances ready to share can illustrate your interpersonal skills and show how you can contribute positively to our customer service team.
We think you need these skills to ace Part time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your proficiency in Microsoft Office, especially Excel, Word, and Outlook, as well as any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and attention to detail. Mention specific examples of how you've successfully handled customer queries or built relationships in past roles.
Highlight Key Skills: In your application, clearly outline your communication skills and ability to work under pressure. Use bullet points to make these stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Customer Service Advisor.
How to prepare for a job interview at 911 Staffing
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your strong command of the English language and your ability to engage effectively with customers.
✨Familiarise Yourself with Microsoft Office
Since the role requires good PC skills, particularly in Microsoft Office, brush up on your Excel, Word, and Outlook knowledge before the interview. Be prepared to discuss how you've used these tools in previous roles or how you would apply them in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries. Think of examples from your past experiences where you successfully resolved issues or built relationships with customers, as this will highlight your interpersonal skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role, especially when entering information into customer record systems and reporting spreadsheets. During the interview, mention specific instances where your attention to detail made a difference, and be sure to ask questions that show you understand the importance of accuracy in customer service.
