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- Tasks: Be the go-to person for customer inquiries via phone, email, and live chat.
- Company: Join a supportive team in Swindon focused on enhancing customer relationships.
- Benefits: Enjoy a competitive salary, hybrid work model, and 27 days of annual leave.
- Why this job: This role offers growth opportunities and a friendly work environment.
- Qualifications: Customer support experience preferred; strong communication skills are a must.
- Other info: Performance bonuses and private healthcare included!
The predicted salary is between 23000 - 27000 £ per year.
About the Customer Service Advisor role: Full Time hours Monday to Friday – No weekends! Working hours are 09.00 – 17.30 total of 40 hours per week £11.44 per hour, rising £12.21 per hour in April 2025 Temporary to Perm role Based in Stratton area (on main bus route) Duties for the Customer Service Advisor role: Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required Liaise with other internal team members Entering information on two different customer record systems Dealing with transport and customer queries Entering information into reporting spreadsheets Build and maintain relationships with key customers Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Se…
Customer Service Advisor employer: 911 Staffing
Contact Detail:
911 Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Practice active listening techniques. During the interview, showcase your ability to listen and respond thoughtfully to questions, as this is crucial for a Customer Service Advisor role.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will help you stand out as a candidate who can go the extra mile.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasize skills like communication, problem-solving, and your ability to handle inquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone the extra mile for customers in previous roles.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as active listening, multitasking, and familiarity with CRM systems. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 911 Staffing
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles. Highlight specific examples where you successfully handled customer inquiries and resolved issues, demonstrating your ability to provide exceptional service.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This will show that you value communication and are attentive to customer needs.
✨Familiarize Yourself with CRM Systems
If you have experience with CRM systems, be ready to talk about it. If not, do some research on common CRM tools used in customer service. Showing that you understand these systems can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you went the extra mile to engage customers and build relationships.
