At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and resolve issues effectively.
- Company: Established family-owned business in Swindon with a supportive culture.
- Benefits: Competitive salary, permanent role, and potential for career progression.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a strong understanding of KPIs.
The predicted salary is between 31059 - 31059 £ per year.
We are currently recruiting for a passionate Customer Service Team Leader for an established family owned Swindon based Client. The Customer Service Team Leader will ensure clear and timely communication, issue resolution, analysis and reporting, to both internal and external teams. The role will support the team with tasks, training and personal development to achieve customer service excellence and deputise for the Customer Service Manager and assist with project initiatives.
About the Customer Service Team Leader Role:
- Normal working hours are Monday to Friday, 9am-5:30pm, but some flexibility will be required
- Salary is £31,059 per annum
- Based in Swindon
- Permanent role
- Potential for future progression
Duties for the Customer Service Team Leader:
- Build and maintain relationships with key customers
- Provide first line customer support and escalation to resolve service issues.
- Liaise with internal teams to support in the smooth running of the operation.
- Lead and develop the Customer Service Advisors
- Oversee the daily cover and workload, delegating tasks within the team where required.
- Prepare and attend weekly internal and external Customer Service and KPI reviews, manage the timely completion of relevant actions & support with preparation for monthly reviews
- Ensure adherence to procedures in line with company policy and best practice.
- Creation of, management and adherence to Customer Service SOPs and SLAs
- Monitor and validate reporting, ensuring that reports are accurate and timely.
- Ensure contractual KPI reporting is prepared to required timescales.
- Support the Contract Manager and Customer Service Manager with continuous improvement initiatives.
Key Skills / Experience for the Customer Service Team Leader role:
- Previous experience of leading a team, including staff training & development
- Experience of working in a KPI / target driven environment
- Good level of numeracy & accuracy
- Experienced IT user comfortable with adapting to new technologies and ways of working
- Excellent interpersonal skills, with the ability to build relationships at all levels across internal & external teams
- Able to coordinate a variety of tasks simultaneously and working to deadlines
To be considered for the Customer Service Team Leader role apply today!
Customer Service Team Leader in Swindon employer: 911 Staffing Ltd
Join a family-owned business in Swindon that values its employees and fosters a supportive work culture. As a Customer Service Team Leader, you will benefit from a permanent role with a competitive salary, opportunities for personal development, and the chance to lead a dedicated team towards achieving customer service excellence. With a focus on employee growth and a commitment to work-life balance, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements. This could be reports you've created or feedback from customers that highlight your excellence in service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team and make a difference in customer service.
We think you need these skills to ace Customer Service Team Leader in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Customer Service Team Leader role and how you can contribute to our team's success. Keep it engaging and personal.
Showcase Your Skills:Don’t forget to mention your experience with KPIs and team development. We love seeing examples of how you've led teams or improved processes in previous roles, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at 911 Staffing Ltd
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities like leading a team and managing customer service excellence. Brush up on your knowledge of KPIs and how they relate to customer service, as this will show you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved customer issues. Highlight your training and development strategies for team members, as this is crucial for the Customer Service Team Leader role. Be ready to discuss how you can motivate and support your team.
✨Communicate Clearly
Since the role involves liaising with both internal and external teams, practice clear and concise communication. Think about how you would explain complex issues simply and effectively. During the interview, demonstrate your interpersonal skills by engaging with your interviewers and asking insightful questions.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Prepare for questions about handling difficult customers or managing team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your thought process.
