At a Glance
- Tasks: Respond to customer queries via calls and emails, ensuring top-notch service.
- Company: Join a friendly team in a supportive work environment.
- Benefits: No weekends, competitive salary, and potential for permanent position.
- Other info: Office-based role with great transport links and career growth potential.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Good PC skills and a passion for excellent customer service.
The predicted salary is between 26436 - 26436 £ per year.
Recruiting now for a Customer Service Advisor to join a friendly team on a Temp to Perm basis.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- Working hours are either 8am-4:30pm or 9am-5:30pm
- £26,436 per annum
- Temp to permanent role, starting 24th August
- Office based role in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with various parties including transport providers
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail and articulate both verbally and written
- Ability to work independently
- Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today!
Customer Service Advisor in Swindon employer: 911 Staffing Ltd
Join a dynamic team that values professionalism and customer service, where experienced LGV Class 1 and Class 2 Drivers can thrive in a supportive work environment. With a focus on delivering solar freight across the South West, we offer competitive benefits, modern equipment like electric pump trucks for efficient unloading, and opportunities for growth within a company committed to sustainability. Experience a fulfilling career with regular work and a strong emphasis on safety and reliability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 911 Staffing Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 911 Staffing Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 911 Staffing Ltd:Your cover letter is your chance to shine! Tell us why you want to work at 911 Staffing Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 911 Staffing Ltd!
How to prepare for a job interview at 911 Staffing Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
