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- Tasks: Assist Spanish customers with product support via phone and email.
- Company: Join a friendly office in Swindon, dedicated to customer service excellence.
- Benefits: Enjoy Monday to Friday hours, weekly pay, and enhanced overtime rates.
- Why this job: Perfect for language lovers seeking a supportive work environment with full training.
- Qualifications: Fluency in English and Spanish, plus strong communication and IT skills required.
- Other info: Temporary role from May 2025 to August 2025, with no weekend shifts!
Do you speak Spanish? Would you like a role where you can utilise your language skills? We are recruiting for a Spanish speaking Customer Service Advisor to work within a friendly office in the Swindon area.
About the Role:
- Monday to Friday – No weekends!
- 7:30am-3.30pm or 8.30am-4.30pm
- Temporary - May 2025 to August 2025
- Weekly pay
- £12.24ph + enhanced overtime rates
- Full training will be provided
- Office based role (no remote working option)
Duties:
- You will be the first point of contact for Spanish Customers, who need support with products they have purchased including PC’s, Laptops, Tablets, TV’s etc.
- Escalating issues to second line support where required
- You will be liaising with customers both over the phone and via email
Skills / Attributes required:
- You will need to be fluent in English / Spanish (both written & verbal)
- Excellent communication skills
- Good IT skills, including experience of Microsoft Outlook & Word
If you are fluent in Spanish and are on the lookout for a new role, then apply today.
Spanish Speaking Customer Service Advisor employer: 911 Staffing Ltd
Contact Detail:
911 Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service Advisor
✨Tip Number 1
Make sure to brush up on your customer service skills. Since you'll be the first point of contact for Spanish-speaking customers, being able to handle queries and complaints with confidence will set you apart.
✨Tip Number 2
Familiarise yourself with common technical issues related to PCs, laptops, tablets, and TVs. This knowledge will help you provide better support and demonstrate your expertise during any interviews.
✨Tip Number 3
Practice your bilingual communication skills. You might be asked to demonstrate your fluency in both English and Spanish during the interview, so consider role-playing common customer scenarios with a friend.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your answers with our mission, making you a more appealing candidate.
We think you need these skills to ace Spanish Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are relevant to the Customer Service Advisor role. Focus on communication skills and any IT experience you have, particularly with Microsoft Outlook and Word.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in this position. Mention your passion for helping customers and your ability to resolve issues effectively, as well as your availability for the specified hours.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at 911 Staffing Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Spanish, so practice speaking clearly and confidently.
✨Familiarise Yourself with Common Customer Issues
Research common problems that customers face with products like PCs, laptops, and tablets. Being knowledgeable about these issues will help you provide better answers and show that you're proactive in understanding the role.
✨Highlight Your Communication Skills
Excellent communication is key for this position. Prepare examples from your past experiences where you successfully resolved customer queries or handled difficult situations. This will demonstrate your ability to communicate effectively.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training processes, or what a typical day looks like for a Customer Service Advisor. This can also help you assess if the role is the right fit for you.
