At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and resolve issues effectively.
- Company: Established family-owned business in Swindon with a supportive culture.
- Benefits: Competitive salary, permanent role, and potential for career progression.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in team leadership and a strong understanding of KPIs.
The predicted salary is between 31059 - 31059 £ per year.
We are currently recruiting for a passionate Customer Service Team Leader for an established family owned Swindon based Client. The Customer Service Team Leader will ensure clear and timely communication, issue resolution, analysis and reporting, to both internal and external teams. The role will support the team with tasks, training and personal development to achieve customer service excellence and deputise for the Customer Service Manager and assist with project initiatives.
About the Customer Service Team Leader Role:
- Normal working hours are Monday to Friday, 9am-5:30pm, but some flexibility will be required
- Salary is £31,059 per annum
- Based in Swindon
- Permanent role
- Potential for future progression
Duties for the Customer Service Team Leader:
- Build and maintain relationships with key customers
- Provide first line customer support and escalation to resolve service issues
- Liaise with internal teams to support in the smooth running of the operation
- Lead and develop the Customer Service Advisors
- Oversee the daily cover and workload, delegating tasks within the team where required
- Prepare and attend weekly internal and external Customer Service and KPI reviews, manage the timely completion of relevant actions & support with preparation for monthly reviews
- Ensure adherence to procedures in line with company policy and best practice
- Creation of, management and adherence to Customer Service SOPs and SLAs
- Monitor and validate reporting, ensuring that reports are accurate and timely
- Ensure contractual KPI reporting is prepared to required timescales
- Support the Contract Manager and Customer Service Manager with continuous improvement initiatives
Key Skills / Experience for the Customer Service Team Leader role:
- Previous experience of leading a team, including staff training & development
- Experience of working in a KPI / target driven environment
- Good level of numeracy & accuracy
- Experienced IT user comfortable with adapting to new technologies and ways of working
- Excellent interpersonal skills, with the ability to build relationships at all levels across internal & external teams
- Able to coordinate a variety of tasks simultaneously and work to deadlines
To be considered for the Customer Service Team Leader role apply today!
Customer Service Team Leader in Salisbury employer: 911 Staffing Ltd
Join a family-owned business in Swindon that values its employees and fosters a supportive work culture. As a Customer Service Team Leader, you will benefit from a permanent role with a competitive salary, normal working hours, and opportunities for personal development and career progression. The company prioritises employee growth and offers a collaborative environment where your contributions to customer service excellence are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work or achievements. This could be reports you've created or training sessions you've led. It’s all about proving you can deliver excellence!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Team Leader in Salisbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous leadership roles and any experience in customer service to show us you’re the right fit for the Customer Service Team Leader position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've led teams or resolved issues in the past to demonstrate your capabilities.
Showcase Your Interpersonal Skills:Since this role involves building relationships, make sure to highlight your interpersonal skills in your application. We want to see how you’ve successfully communicated with both internal teams and customers in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at 911 Staffing Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the specifics of their customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully trained or mentored others, and be ready to discuss how you handle team dynamics and conflict resolution.
✨Be Ready for KPI Discussions
Since the role involves working in a KPI-driven environment, brush up on your understanding of KPIs relevant to customer service. Be prepared to discuss how you've met or exceeded targets in previous roles, and think about how you can contribute to their goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
