At a Glance
- Tasks: Respond to customer calls and emails, ensuring top-notch service.
- Company: Join a friendly team in a supportive environment.
- Benefits: Earn £12.71 per hour with flexible hours, Monday to Friday.
- Other info: Opportunity for a temporary to permanent position.
- Why this job: Perfect for students seeking part-time work with no weekends!
- Qualifications: Good PC skills and a passion for customer service.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- 9am - 1pm
- £12.71 per hour
- Temporary to Permanent role
- Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail and articulate both verbally and written
- Ability to work independently
- Passionate about good customer service experience
To be considered for the Part Time Customer Service Advisor role apply today.
Part Time Customer Service Administrator employer: 911 Staffing Ltd
At 911 Staffing Ltd, we pride ourselves on being an excellent employer by offering competitive pay and flexible working hours that fit around your lifestyle. Our supportive work culture fosters a sense of community, while our commitment to employee growth ensures that you have opportunities to develop your skills and advance in your career. Join us in Swindon for a rewarding driving role where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like 911 Staffing Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like 911 Staffing Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Part Time Customer Service Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to 911 Staffing Ltd.
How to prepare for a job interview at 911 Staffing Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in 911 Staffing Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services 911 Staffing Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
