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- Tasks: Respond to customer calls and emails, manage queries, and maintain records.
- Company: Join a dynamic team in a supportive environment focused on customer satisfaction.
- Benefits: Enjoy flexible hours, competitive pay, and the potential for permanent employment.
- Why this job: Perfect for those seeking a part-time role with no weekends and a chance to develop skills.
- Qualifications: Good PC skills, clear communication, and a passion for customer service are essential.
- Other info: Located in Stratton, easily accessible by public transport.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- Working hours are 13.30 - 17.30 total of 20 hours per week
- £12.21 per hour
- Temporary to Permanent role
- Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail and articulate both verbally and written
- Ability to work independently
- Passionate about good customer service experience
To be considered for the Part Time Customer Service Advisor role apply today.
Customer Service Advisor - Part Time employer: 911 Staffing Ltd
Contact Detail:
911 Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Advisor role. Understanding the specific duties, such as responding to calls and emails promptly, will help you demonstrate your readiness for the position during any discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, Word, and Outlook. Being able to showcase your proficiency in these tools can set you apart, as they are essential for managing customer records and reporting.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Highlighting your interpersonal skills and ability to handle queries effectively will show us that you're passionate about delivering a great customer experience.
✨Tip Number 4
Since this role requires strong attention to detail, consider practising scenarios where you need to enter information accurately into systems. This will help you feel more confident in your ability to manage customer records efficiently.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the requirements of the Customer Service Advisor role. Emphasise your proficiency in Microsoft Office, especially Excel, Word, and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer queries or built relationships in previous roles.
Highlight Communication Skills: Since clear communication is key for this role, ensure your application reflects your strong command of the English language. Use concise and articulate language throughout your CV and cover letter.
Showcase Attention to Detail: Demonstrate your attention to detail by ensuring there are no typos or errors in your application. You might also want to mention any experiences where your attention to detail made a positive impact.
How to prepare for a job interview at 911 Staffing Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively to the questions being asked. This will demonstrate your strong command of the English language and your ability to engage effectively with customers.
✨Highlight Your Attention to Detail
Given the role's requirement for accuracy in entering information into customer record systems and reporting spreadsheets, be prepared to discuss examples from your past experiences where your attention to detail made a difference. This will show that you understand the importance of precision in customer service.
✨Demonstrate Your Customer Service Passion
Employers are looking for candidates who are genuinely passionate about providing excellent customer service. Share specific instances where you went above and beyond to help a customer or resolve an issue, as this will illustrate your commitment to delivering a great customer experience.
✨Familiarise Yourself with Microsoft Office
Since good PC skills, particularly in Microsoft Office, are essential for this role, brush up on your Excel, Word, and Outlook skills before the interview. You might be asked about your experience with these tools, so being able to discuss them confidently will give you an edge.
