Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage accounts in a dynamic environment.
- Company: Join a fast-growing company in the automotive aftermarket sector.
- Benefits: Enjoy 28 days holiday, workplace pension, and complimentary drinks & fruit.
- Why this job: Be part of a supportive team that values innovation and fresh ideas.
- Qualifications: Experience in customer service and proficiency in MS Excel are essential.
- Other info: Opportunity for permanent placement after 12 weeks with growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Our client is seeking an experienced Customer Service Advisor to provide excellent service to new and current customers. The Customer Service Advisor will be responsible for working within all areas of the business to maximise the distribution of their products, while also covering the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, be a good multitasker, and have a willingness to learn at speed.
Key Responsibilities:
- Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
- Make outgoing calls to customers regarding queries
- Respond to internal and external enquiries via email and phone in a timely manner
- Input UK and Export orders via email, over the phone, and our electronic ordering system
- Manage and update customer accounts including new accounts in our internal and WMS system
- Manage the DPD dashboard daily
- Work closely with UK and Export Sales, Product Management, and Marketing to maximise the distribution of the brand
- Keep the CRM database updated and work with reports on Power BI
Training & Experience:
- Essential: Experience using MS Excel, experience in Outlook and Word, experience in customer service or a telephone-based role, excellent phone manner
- Desirable: Experience within the automotive aftermarket sector, CRM, Power BI, and Smartsheet
Knowledge & Personal Skills:
- Essential: Fluent in English, highly motivated, confident, and enthusiastic, team working, able to build strong relationships (internally and externally), methodical and organised
- Desirable: Fluent in French and/or German
The role is office-based in North Swindon, Monday to Friday, working hours: 9am to 5.15pm.
Benefits:
- Opportunity for permanent placement after 12 weeks
- Work from our modern Swindon offices
- Be part of an ambitious, fast-growing company
- Join a close-knit group that values fresh ideas, innovation, and teamwork
- Workplace pension
- 28 days holiday (including bank holidays)
- On-site parking, drinks & fruit complimentary
- For permanent staff - service gifts for 5, 10, 15 plus years
- Increased holiday for long service
Customer Service Advisor in Swindon employer: 911 Staffing Ltd
Contact Detail:
911 Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Familiarise yourself with the automotive aftermarket sector. Understanding the industry will not only help you answer customer queries more effectively but also demonstrate your commitment and enthusiasm for the role.
✨Tip Number 2
Brush up on your MS Excel skills, especially if you're not already confident. Being able to manage data efficiently will be crucial in this role, so consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 3
Practice your phone manner by role-playing common customer service scenarios with a friend. This will help you feel more comfortable and confident when handling calls, especially during busy periods.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved telephone communication. Emphasise your skills in multitasking and problem-solving, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer queries effectively and your familiarity with tools like MS Excel and CRM systems.
Highlight Relevant Skills: In your application, clearly outline your proficiency in English and any additional languages, such as French or German. Also, mention your experience with Power BI and any other relevant software that could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at 911 Staffing Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this role heavily relies on excellent service.
✨Demonstrate Multitasking Abilities
Since the job requires handling multiple tasks simultaneously, think of instances where you've effectively managed several responsibilities at once. Be ready to explain how you prioritise tasks and stay organised under pressure.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of MS Excel, CRM systems, and Power BI, as these are essential for the role. If you have experience with any specific tools mentioned in the job description, be sure to mention them during the interview.
✨Emphasise Teamwork and Communication
This position involves working closely with various departments. Prepare to discuss how you build strong relationships with colleagues and communicate effectively, as teamwork is a key aspect of the role.
