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- Tasks: Provide top-notch customer service via calls and emails, ensuring satisfaction.
- Company: Join a friendly team in a supportive work environment.
- Benefits: Part-time hours, competitive pay, and potential for permanent position.
- Why this job: No weekends! Perfect for balancing studies and work.
- Qualifications: Good PC skills and a passion for excellent customer service.
- Other info: Located on a main bus route, making it easy to commute.
The predicted salary is between 12 - 13 £ per hour.
Recruiting now for a Part Time Customer Service Advisor to join a friendly team.
About the Customer Service Advisor role:
- Monday to Friday - No weekends!
- Part time - 20 hours per week
- Working hours are 1pm - 5pm
- £12.21ph rising to £12.71ph in April 2026
- Temp to permanent role
- Based in Stratton area (on main bus route)
Duties for the Customer Service Advisor role:
- Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required
- Liaise with various parties including transport providers
- Liaise with other internal team members
- Entering information on two different customer record systems
- Dealing with transport and customer queries
- Entering information into reporting spreadsheets
- Build and maintain relationships with key customers
- Ensure procedures are adhered to in line with company policy and best practice
Experience / Skills required for the Customer Service Advisor role:
- Good PC skills, including experience of Microsoft Office Excel, Word & Outlook
- Excellent interpersonal and active listening skills
- Clear communication skills and a strong command of the English language
- Strong attention to detail and articulate both verbally and written
- Ability to work independently
- Passionate about good customer service experience
To be considered for the Customer Service Advisor role apply today.
Customer Service Advisor employer: 911 Staffing Ltd
Contact Detail:
911 Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the company. A personal connection can really help you stand out when applying for that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially your PC skills and customer service experience. We want you to shine when you get that chance to chat!
✨Tip Number 3
Show off your personality! When you get to the interview stage, let your passion for customer service come through. Remember, they’re looking for someone who can build relationships with key customers, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills, especially those that match the job description, like your PC skills and customer service passion.
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing abilities. Keep it professional but friendly, and make sure there are no typos or errors – we want to see your attention to detail!
Be Specific About Your Experience: When detailing your past roles, be specific about how you've handled customer queries or used Microsoft Office tools. We love seeing concrete examples of how you've excelled in similar situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at 911 Staffing Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the duties listed in the job description, such as responding to calls and emails, liaising with transport providers, and entering information into customer record systems. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in previous roles or situations. This will showcase your interpersonal skills and your ability to handle customer queries professionally.
✨Demonstrate Attention to Detail
Given the importance of accuracy in entering information and adhering to procedures, be ready to discuss how you ensure attention to detail in your work. You could share specific instances where your meticulousness made a difference, whether it was in data entry or managing customer relationships.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the team, company culture, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a more personal level.