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- Tasks: Be the go-to person for Spanish-speaking customers needing product support.
- Company: Join a friendly team at 911 Staffing Ltd in Swindon.
- Benefits: Enjoy Monday to Friday hours, remote work options, and weekly pay.
- Why this job: Utilize your language skills while helping others in a supportive environment.
- Qualifications: Fluency in English and Spanish is a must, along with good IT skills.
- Other info: Full training provided, with potential for permanent placement after probation.
The predicted salary is between 18000 - 26000 £ per year.
Do you speak Spanish? Would you like a role where you can utilise your language skills? We are recruiting for a Spanish speaking Customer Service Advisor to work within a friendly office in the Swindon area. About the Role: Monday to Friday No weekends! 8.30am-4.30pm Temporary to Permanent Weekly pay whilst with the agency £22,483 per annum + enhanced overtime rates Full training will be provided Option to work from home 2 days a week after 6 month probation period Duties: You will be the first point of contact for Spanish Customers, who need support with products they have purchased including PCs, Laptops, Tablets, TVs etc Escalating issues to second line support where required You will be liaising with customers both over the phone and via email Skills / Attributes required: You will need to be fluent in English / Spanish (both written & verbal) Excellent communication skills Good IT skills, including experience of Microsoft Outlook & Word If you are fluent in Spanish and are on the lookout for a new role, then apply today! JBRP1_UKTJ
911 Staffing Ltd | Spanish Speaking Customer Service Advisor employer: 911 Staffing Ltd
Contact Detail:
911 Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 911 Staffing Ltd | Spanish Speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your Spanish language skills during the interview. Practice common customer service scenarios in both English and Spanish to demonstrate your fluency and ability to switch between languages seamlessly.
✨Tip Number 2
Familiarize yourself with common technical issues related to PCs, laptops, tablets, and TVs. Being knowledgeable about these products will help you provide better support to customers and show that you're proactive.
✨Tip Number 3
Prepare to discuss your previous customer service experience. Think of specific examples where you successfully resolved customer issues, as this will showcase your problem-solving skills and communication abilities.
✨Tip Number 4
Since the role offers the option to work from home after six months, be ready to talk about your home office setup and how you plan to maintain productivity while working remotely.
We think you need these skills to ace 911 Staffing Ltd | Spanish Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasize your fluency in both Spanish and English in your CV and cover letter. Provide specific examples of how you've used these language skills in previous roles.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are relevant to the Customer Service Advisor role. Focus on your communication skills and any experience you have in customer service or IT support.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in this position and how your background makes you a great fit. Mention your enthusiasm for working in a friendly office environment and your ability to handle customer inquiries.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 911 Staffing Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Spanish, so practice common customer service scenarios beforehand.
✨Highlight Your Communication Skills
Excellent communication is key for this position. Think of examples from your past experiences where you effectively communicated with customers, resolved issues, or provided support. Be ready to discuss these situations in detail.
✨Familiarize Yourself with Common IT Products
As you'll be assisting customers with various tech products, it’s beneficial to have a basic understanding of PCs, laptops, tablets, and TVs. Research common issues users face with these devices and be prepared to discuss how you would assist customers with their inquiries.
✨Prepare Questions About the Role
Demonstrating your interest in the position can set you apart. Prepare thoughtful questions about the company culture, training processes, and what a typical day looks like for a Customer Service Advisor. This shows that you are engaged and serious about the opportunity.
