At a Glance
- Tasks: Coordinate vehicle recovery operations and support drivers and customers in emergencies.
- Company: Join a friendly team at a leading vehicle recovery operation in Glasgow.
- Benefits: Enjoy a competitive salary, pension scheme, free parking, and ongoing training.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference by helping people during stressful situations every day.
- Qualifications: Strong organisational skills, customer-focused approach, and ability to thrive under pressure.
The predicted salary is between 30500 - 30500 £ per year.
Location: Glasgow, G42 0PG
Salary: £30,500 per annum + Benefits!
Contract: Full time, Permanent - 7am - 7pm on / 4 off shift pattern - including weekends and bank holidays
Benefits: Company pension scheme, Free on-site parking, Full training and ongoing support, Stable, long-term employment, Friendly and supportive team environment and the Opportunity to develop within a growing business!
Keeping Scotland moving when people need help most. Every breakdown, accident or roadside emergency creates a stressful situation for someone. That's where you come in. We're looking for a highly organised and proactive Breakdown Coordinator to join our busy vehicle recovery operation in Glasgow. This is a fast-paced position where you'll coordinate recovery drivers, liaise with breakdown providers and emergency services, and ensure customers receive exceptional support when they need it most.
The Role
As a Breakdown Coordinator, you'll be at the heart of our operation, ensuring vehicles, drivers and customers are supported efficiently and professionally throughout the day. Working within a busy control room environment, you'll communicate with drivers, customers, breakdown organisations and external partners to coordinate vehicle recoveries and keep operations running smoothly. No two days are the same, making this an ideal opportunity for someone who enjoys variety, responsibility and working as part of a close-knit team.
You will be responsible for:
- Managing and coordinating vehicle recovery operations across your shift.
- Accepting and processing jobs from major breakdown and recovery providers.
- Dispatching, monitoring and supporting recovery drivers throughout the day.
- Maintaining regular communication with drivers to ensure efficient service delivery.
- Liaising with customers and members of the public in a professional and empathetic manner.
- Communicating with Police Scotland and other relevant agencies when required.
- Handling enquiries, updates and service requests via telephone and email.
- Processing invoicing, job administration and customer queries.
- Ensuring all documentation and records are maintained accurately.
- Supporting the wider team with general administrative duties.
What We're Looking For
We're seeking a confident and organised individual who can remain calm under pressure and make effective decisions in a fast-moving environment.
Essential Skills & Experience
- Excellent organisational skills and attention to detail.
- Strong communication and interpersonal abilities.
- Confident telephone manner and customer-focused approach.
- Ability to multitask and prioritise workloads effectively.
- Experience working to deadlines in a busy operational environment.
- Strong problem-solving skills and a proactive mindset.
- Good numeracy and literacy skills.
- Competent user of Microsoft Office packages.
- Flexible approach to working hours and business needs.
- Own transport and ability to travel to the workplace.
It would be great if you had:
- Previous experience within transport, logistics, fleet, recovery, roadside assistance or operational control environments.
- Experience working in a dispatch, scheduling or coordination role.
- Knowledge of the vehicle recovery industry.
Training will be provided, so candidates from other fast-paced administrative or service environments are encouraged to apply.
Join a Team That Makes a Difference
Nobody plans to break down or be involved in an accident, but everyone expects professional, reliable support when it happens. If you're someone who enjoys helping people, solving problems, and working in a role where your actions genuinely make a difference every day, we'd love to hear from you. Apply today and become part of a team that keeps drivers safe, supported and moving across Scotland!
Breakdown Coordinator employer: 911 Rescue Recovery
911 Rescue Recovery is an attractive employer due to its commitment to employee development and a supportive team environment. The company offers competitive benefits, including a pension scheme and free on-site parking, making it a great place for long-term career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Coordinator
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like 911 Rescue Recovery.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by 911 Rescue Recovery. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Breakdown Coordinator
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at 911 Rescue Recovery, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at 911 Rescue Recovery and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into 911 Rescue Recovery. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at 911 Rescue Recovery
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at 911 Rescue Recovery.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to 911 Rescue Recovery.
