At a Glance
- Tasks: Engage with customers to create tailored solutions and deliver impactful presentations.
- Company: Join a leading hospitality tech company with a focus on innovation.
- Benefits: Enjoy competitive pay, generous PTO, wellness programs, and flexible work options.
- Other info: Opportunity for travel and participation in exciting industry events.
- Why this job: Make a difference in the hospitality industry while developing your skills.
- Qualifications: 5+ years in sales engineering or consulting, with strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
The Principal Solutions Engineer is a Hospitality and Aven Hospitality product functionality expert who can partner with Sales and Account Management (SAM) teams to sell to new customers by building a viable value product proposition. As Principal Solution Engineer, you will combine deep technical aptitude with strong business acumen to create high quality engagement opportunities for prospective and existing customers. Solutions Engineers own the product activities required throughout the sales cycle from creating highly engaging presentations, value‑based demos, defining customer business requirements to developing & running POCs through deal execution. They define complex solutions to deliver on customer business requirements, customize product presentations to assist SAM teams, act as coach and mentor to junior team members, and advocate for Aven Hospitality products and services in the industry through attendance at industry events and thought leadership.
Key Responsibilities
- Participates in the review and response of proactive sales opportunities and RFPs
- Understands and interprets customer business needs and drivers
- Maps the capabilities of our Product and Platform to create a solution that meets customer needs
- Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
- Engages from requirement gathering phase through implementation with continuous involvement as required
- Collaborates with Solution Architects on efforts across development, infrastructure, and security
- Assists with onboarding and mentoring of Solution Engineers
- Facilitates the intake process for customer‑initiated enhancement requests
- Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise above and beyond our Customer Care Team and/or Account Management team
Key Knowledge and Skill Requirements
- Experience working with Sales/Account Management teams to build a competitive solution and value proposition
- Exceptional communications (written, verbal, presentation) and interpersonal skills
- Outstanding project/program management skills
- Ability to influence technical and business stakeholders through credibility, clarity, and trust
- Deep knowledge of the hospitality distribution landscape and the Aven product portfolio
- Ability to collaborate across global, cross‑functional teams to represent the customer voice with Product and Engineering
- Willing and able to travel occasionally (up to 25%)
Qualifications / Experience
- 5+ years of sales engineering, solutions consulting, or implementation consulting experience
- Bachelor’s degree in Technology, Engineering or Hospitality Management desirable
- 5+ years Experience in Hospitality/Distribution industry
- Experience with project management or implementing complex or enterprise‑level projects
- Experience with SaaS software technology
- Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO27001, GDPR, data residency, and access controls
Outstanding Benefits
- Very competitive compensation
- Generous Paid Time Off (25 PTO days)
- 8 hours of Volunteer Time Off (VTO)
- Comprehensive medical, dental and wellness program
- 12 weeks paid parental leave
- Flexible working arrangements
- Formal and informal reward, recognition and acknowledgement programs
- Fun and engaging employee development events
Solutions Engineer (EMEA) in London employer: 9010 Aven Hospitality Inc.
Aven Hospitality is an exceptional employer that prioritises employee growth and well-being, offering a competitive compensation package alongside generous benefits such as 25 PTO days and 12 weeks of paid parental leave. Our collaborative work culture fosters innovation and mentorship, allowing Solutions Engineers to thrive in a dynamic environment while engaging with industry leaders at events. With flexible working arrangements and a commitment to recognising achievements, Aven Hospitality is dedicated to creating a meaningful and rewarding workplace for all employees.
Contact Details:
9010 Aven Hospitality Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer (EMEA) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 9010 Aven Hospitality Inc.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 9010 Aven Hospitality Inc.
Don't be shy about reaching out to 9010 Aven Hospitality Inc. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Solutions Engineer (EMEA) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 9010 Aven Hospitality Inc. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 9010 Aven Hospitality Inc.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
