At a Glance
- Tasks: Provide hands-on desktop support and troubleshoot tech issues for colleagues.
- Company: Join a leading healthcare tech company in Edinburgh with a focus on innovation.
- Benefits: Enjoy comprehensive benefits, career growth, and access to learning programs.
- Other info: Work in a dynamic environment with opportunities for global career advancement.
- Why this job: Make a real difference in healthcare technology while developing your IT skills.
- Qualifications: Strong tech knowledge and experience in desktop support and troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
- Job Title
- IT Desktop Support - Healthcare - Edinburgh
You must have the Right to Work in the UK. Sponsorship is not available for this role.
Responsibilities
- Provide first-line and hands‑on desktop support for colleagues across the site, ensuring issues resolved quickly, professionally, and in line with agreed service levels.
- Troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications.
- Support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes.
- Use Service Now to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership.
- Partner with local and regional IT teams to support office, manufacturing, and business‑critical technology needs.
- Deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution.
- Contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes.
Qualifications
- Strong technical knowledge of Windows 11, mac OS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications.
- Experience troubleshooting desktops, laptops, mobile devices, network connectivity, printers, and meeting room technology issues.
- Working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms.
- Confidence in managing incidents and service requests through an ITSM tool such as Service Now, with focus on SLA performance and accurate documentation.
- Customer‑focused mindset with excellent communication skills and the ability to support users with varying levels of technical knowledge.
- Strong organisational skills, attention to detail, and ability to prioritise effectively in a fast‑paced support environment.
- Ability to work independently while collaborating effectively with local, regional, and global IT teams.
- Relevant certifications such as ITIL Foundation, Comp TIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience.
Benefits
- A front‑row seat to life‑changing CGM technology.
- Learn about our brave #dexcomwarriors community.
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.
- Other Details
Travel Required: 0-5%.
Experience and Education Requirements: Minimum 2–4 years of related experience and a High School diploma/certificate or equivalent.
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IT Desktop Support - Healthcare - Edinburgh employer: 9 DexCom Operating Limited
As an IT Desktop Support professional in the healthcare sector based in Edinburgh, you will join a dynamic and innovative organisation that prioritises employee growth and development. With a comprehensive benefits programme and access to in-house learning opportunities, you will be empowered to enhance your skills while contributing to life-changing technology. The collaborative work culture fosters a customer-focused mindset, ensuring that you can make a meaningful impact in a supportive environment.
Contact Details:
9 DexCom Operating Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support - Healthcare - Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 9 DexCom Operating Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 9 DexCom Operating Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 9 DexCom Operating Limited!
✨Direct Apply to 9 DexCom Operating Limited
Let's not forget to apply directly through the 9 DexCom Operating Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support - Healthcare - Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 9 DexCom Operating Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 9 DexCom Operating Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 9 DexCom Operating Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
