At a Glance
- Tasks: Manage quotes, procurement, and renewals while building strong client relationships.
- Company: Innovative IT services consultancy with a flexible and empowering culture.
- Benefits: Flexible hours, career progression, hybrid work model, and a supportive team environment.
- Other info: Great location in Cumnor, Oxford with free parking and easy access.
- Why this job: Blend work-life balance with a high-impact role in a growing company.
- Qualifications: GCSEs in English and Maths; experience in customer support or procurement is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Are you a process-driven, relationship-focused professional looking for a part time position with day-to-day flexibility? We’ve partnered with an innovative, growing IT services consultancy based in Cumnor, Oxford looking for a Customer Service and Procurement Executive to take full ownership of their quoting, procurement, and renewals workflow. This is a brilliant opportunity to blend work-life integration with a high-visibility commercial role where your proactive attitude, calm organisation, and warm communication style will make a real impact from day one.
KEY RESPONSIBILITIES
- Quote Request & Workflow Management: Own and monitor the incoming quote inbox, logging, acknowledging, and actioning requests standardly within 24 hours.
- Quote Creation & Technical Sign-off: Build accurate hardware, software, and licensing quotes using supplier portals and Excel, collaborating with internal Technical Consultants to ensure specifications and project proposals are spot on.
- Proactive Client Communication: Keep clients informed across all stages via phone, email, and Teams, following up on open quotes and answering queries with a friendly, professional touch.
- Supplier & Order Handling: Place, track, and manage orders from confirmation to delivery while nurturing key distributor and supplier relationships to keep delivery timelines on track.
- Renewals & Account Nurturing: Monitor client licensing/hardware renewal cycles, issue timely renewal proposals, and conduct regular account health calls with client purchasing contacts.
- Reporting & Pipeline Visibility: Record won/lost outcomes and maintain clear daily pipeline updates to track conversion rates, activity levels, and commercial trends.
ABOUT YOU
You are a highly organised, self-motivated individual who loves blending administrative precision with warm human interaction. You take pride in being the dependable "go-to" person who keeps processes moving smoothly and multi-tasks effortlessly without losing attention to detail. Phone calls don't intimidate you, in fact, you prefer picking up the phone to build real rapport with clients, suppliers, and internal colleagues alike. Adaptable, tech-savvy, and comfortable with numbers, you take ownership of your workload with autonomy and thrive in a collaborative, forward-thinking environment.
SKILLS AND COMPETENCIES
- Communication & Relationship Building: Outstanding verbal and written communication skills with a confident, friendly telephone manner.
- Numerical & Analytical Aptitude: Enjoys working with numbers, margins, and pricing models with strong attention to accuracy.
- Technical & Software Proficiency: Comfortable using Microsoft Excel, Outlook, and CRM/PSA software, alongside navigating distributor/supplier online portals.
- Organization & Time Management: Ability to prioritize competing tasks, manage high volume (approx. 100 quotes/month), and maintain reliable follow-through under tight turnarounds.
- Cross-Functional Collaboration: Comfortable liaising between technical teams, sales leadership, and external vendor partners.
EXPERIENCE AND QUALIFICATIONS
- GCSEs (or equivalent) in English and Mathematics.
- Practical experience in quoting, order processing, procurement, or commercial customer support is highly desirable.
- Familiarity with distributor/supplier portals or exposure to IT services, managed services (MSP), or consultancy environments is a plus (but not essential).
- Equivalent practical background showing strong administrative responsibility, client account management, or supply chain coordination is warmly welcomed.
BENEFITS & WHAT'S ON OFFER
- Daily Flexibility: A structured 5-day week (working 4 hours per day) offering start and end time flexibility around your daily life commitments.
- Great Cumnor Location: Based in Cumnor, Oxford with free local parking and convenient access from central Oxford, Abingdon, and the A420.
- Balanced Hybrid Model: On-site in Cumnor to build strong relationships, with occasional remote working options available once training is complete.
- Career Progression: Dedicated pathways to grow either into Senior Commercial/Account Management roles or deeper into Operations & Procurement Leadership.
- Empowering Culture: A collaborative, inclusive environment where your ideas are valued, listened to, and actively encouraged.
- Salary: £30,000 pro rata
Customer Service and Procurement Executive employer: 9-2-3 Jobs Limited
Join a friendly SME located near Witney, where you will enjoy a flexible working environment that allows for a healthy work-life balance, including the option to work from home and even bring your dog to the office! As an HR Manager, you will have the opportunity to make a meaningful impact on the employee lifecycle while being supported in your professional growth within a close-knit team of around 30 people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Procurement Executive
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like 9-2-3 Jobs Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at 9-2-3 Jobs Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service and Procurement Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and 9-2-3 Jobs Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about 9-2-3 Jobs Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at 9-2-3 Jobs Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress 9-2-3 Jobs Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which 9-2-3 Jobs Limited will surely appreciate.
