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- Tasks: Engage with customers to discuss contract renewals and negotiate terms.
- Company: Dynamic utilities business in Bicester with a focus on customer satisfaction.
- Benefits: Flexible hours, remote work options, and a supportive team environment.
- Why this job: Make a real difference by helping customers secure their contracts.
- Qualifications: Strong communication skills and experience in B2B relationship building.
- Other info: Opportunity for career growth in a vibrant industry.
The predicted salary is between 28800 - 48000 £ per year.
A dynamic utilities business in Bicester is looking for a Renewals and Retention Advisor. In this full-time role, you will proactively contact customers before their contracts expire, discuss renewal options, and negotiate terms to secure renewals.
Ideal candidates must have:
- Strong communication and negotiation skills
- A background in B2B relationship building
- A commitment to high customer satisfaction
Flexible working arrangements are available with the possibility of remote work one day a week.
Renewals & Retentions Pro - Hybrid, Flexible Hours in Bicester employer: 9-2-3 JOBS Limited
Contact Detail:
9-2-3 JOBS Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Retentions Pro - Hybrid, Flexible Hours in Bicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the hunt for a Renewals & Retentions Pro role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since this role is all about discussing renewal options, brush up on your negotiation techniques. Role-play with a friend or use online resources to get comfortable with the conversation flow.
✨Tip Number 3
Show off your communication skills! When you get that interview, be ready to demonstrate how you build relationships and ensure customer satisfaction. Share specific examples from your past experiences that highlight your strengths.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in joining our dynamic team!
We think you need these skills to ace Renewals & Retentions Pro - Hybrid, Flexible Hours in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are key for the Renewals & Retentions Pro role. We want to see how your past experiences relate to building B2B relationships and ensuring customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our dynamic team. Don’t forget to mention your flexibility and willingness to adapt to hybrid working arrangements.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work in renewals or retention. We love seeing how you've successfully negotiated terms or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at 9-2-3 JOBS Limited
✨Know Your Stuff
Before the interview, make sure you understand the utilities industry and the specific role of a Renewals and Retention Advisor. Research common renewal strategies and customer retention techniques. This will help you speak confidently about how you can contribute to the company's goals.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you successfully negotiated or resolved customer issues. Practise articulating these stories clearly and concisely, as this will demonstrate your ability to engage with customers effectively.
✨Demonstrate Your B2B Experience
Highlight your background in B2B relationship building during the interview. Be ready to discuss how you've nurtured client relationships in the past and how you can apply those skills to secure renewals. Tailor your examples to show how they align with the company's values and objectives.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer retention and their expectations for the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values, especially regarding flexible working arrangements.
