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For Companies At a Glance
- Tasks: Engage with customers to discuss contract renewals and enhance loyalty.
- Company: Dynamic utilities business focused on growth and customer satisfaction.
- Benefits: Flexible working hours, potential for remote work, and a supportive office environment.
- Why this job: Join a team that values communication and customer relationships while driving business success.
- Qualifications: Strong communication skills and experience in customer service or sales.
- Other info: Opportunity to exceed targets and contribute to a thriving company culture.
The predicted salary is between 28800 - 42000 £ per year.
This is a fantastic opportunity to join a dynamic, growing utilities business in a Renewals and Retention Advisor position. The role is suited for an individual with strong communication skills, experience in B2B relationship building, and a proven track record in customer service or sales. The ideal candidate is motivated, resilient, and possesses excellent influencing and negotiation skills, committed to maintaining high customer satisfaction and driving business growth.
Key Responsibilities
- Proactively contact customers prior to contract expiry to discuss renewal options and negotiate terms to secure contract renewals.
- Implement retention strategies to ensure a high level of customer loyalty and reduce churn.
- Handle customer queries and concerns regarding their contracts, providing solutions that meet their needs while aligning with company objectives.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Work closely with the customer service and sales teams to identify opportunities for upselling and cross-selling during the renewal process.
- Analyse customer feedback and collaborate with the management team to improve products and services.
- Achieve or exceed monthly renewal targets.
Full time or 30-35 hrs/week, working in a friendly flexible office in Bicester (possibility for one day working from home).
Renewals & Retentions Advisor in Bicester employer: 9-2-3 JOBS Limited
Contact Detail:
9-2-3 JOBS Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Retentions Advisor in Bicester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on how you can effectively negotiate and influence during those crucial conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our dynamic team and ready to contribute to our growth.
We think you need these skills to ace Renewals & Retentions Advisor in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about strong communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in B2B relationship building.
Highlight Your Customer Service Experience: We want to see your proven track record in customer service or sales. Share specific examples of how you've handled customer queries or concerns in the past, and how you’ve gone above and beyond to ensure satisfaction.
Demonstrate Your Negotiation Skills: As a Renewals & Retentions Advisor, you'll need to negotiate terms effectively. Include any experiences where you successfully influenced outcomes or secured renewals, as this will show us you’re up for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our growing team!
How to prepare for a job interview at 9-2-3 JOBS Limited
✨Know Your Stuff
Before the interview, make sure you understand the utilities industry and the specific role of a Renewals & Retentions Advisor. Research the company’s values, recent news, and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to build relationships and resolve conflicts. Think of times when you successfully negotiated terms or handled difficult customer queries. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Resilience and Motivation
The ideal candidate is motivated and resilient, so be ready to discuss challenges you've faced in previous roles. Share stories that illustrate how you bounced back from setbacks and maintained high customer satisfaction. This will show your potential employer that you have the right mindset for the job.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's retention strategies, team dynamics, or growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you.
