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- Tasks: Design and deliver innovative solutions for service provider ecosystems using cutting-edge technology.
- Company: Join 8x8, a leader in customer experience innovation and seamless communication.
- Benefits: Competitive salary, performance incentives, and opportunities for professional growth.
- Other info: Be part of a diverse team that values authenticity and innovation.
- Why this job: Shape the future of communication technology and make a real impact on global service providers.
- Qualifications: 10+ years in solution architecture with expertise in UCaaS, CCaaS, or telecom.
The predicted salary is between 48000 - 84000 £ per year.
8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.Learn more on our company website at follow our pages on , , and .8×8 is seeking a highly experienced Solution Architect to design and deliver carrier-grade solutions for our service provider, global SI, and distribution partners. This role is ideal for a technical leader who can bridge business outcomes with engineering depth — shaping architectures that scale, integrate seamlessly, and unlock long-term value for complex partner ecosystems.You will be the design authority across major service provider accounts, working at both strategic and technical levels to translate requirements into robust, future-proof architectures. This is not just about pre-sales — it’s about owning solution design from concept through to delivery, ensuring technical integrity and partner success.## ****Key Responsibilities********Solution Design & Architecture***** Lead the design of scalable, secure, and resilient architectures tailored for service provider environments.* Map partner business and technical requirements into actionable solution blueprints.* Define integration patterns across UCaaS, CCaaS, CPaaS, APIs, and OSS/BSS systems.****Technical Authority***** Act as the architectural decision-maker for key service provider engagements.* Provide governance and oversight through solution design, validation, and implementation.* Create reference architectures, design standards, and technical playbooks for the partner ecosystem.****Service Provider Expertise***** Bring deep knowledge of carrier-grade networking, SIP interconnects, multi-tenant cloud, API-driven integration, and compliance requirements.* Guide partners through transformation projects including cloud migration, AI adoption, and ecosystem integration.****Cross-Functional Collaboration***** Partner closely with product management and engineering to influence roadmap based on service provider needs.* Support delivery teams by providing architectural guidance and escalation on complex solution challenges.* Engage with alliances and program managers to ensure solutions align to joint go-to-market strategies**.******Strategic Impact***** Advise senior technical and business leaders at partner organizations on architectural strategy.* Shape long-term platform adoption by designing solutions that scale with partner and market evolution.## ****Qualifications & Experience***** 10+ years in solution architecture, solution design, or systems engineering, ideally within UCaaS, CCaaS, SaaS, or telecom.* Deep expertise in service provider ecosystems: interconnect, carrier networking, OSS/BSS integration, API-first architectures, and compliance frameworks.* Proven track record designing large-scale, multi-million–user solutions with service providers or global SIs.* Strong ability to document and communicate complex solution designs to both technical and executive stakeholders.* Practical knowledge of cloud-native architectures (AWS, Azure, GCP) and modern integration approaches (REST APIs, microservices, containers).* Hands-on technical depth balanced with strategic design thinking.* Relevant certifications (AWS/Azure Architect, TOGAF, CCNP/CCIE, etc.) highly desirable.* Lead solution architecture for some of the world’s most influential service providers and integrators.* Play a critical role in shaping 8×8’s next-generation platform adoption at scale.* Competitive compensation, performance-based incentives, and high executive visibility.* Be part of a global technology leader delivering innovation in UCaaS, CCaaS, and CPaaS.If you are an experienced Solution Architect with service provider depth, ready to own design authority and deliver real impact, we want to hear from you.For a closer look into what life at 8×8 UK Ltd. is about check out our page. 8×8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.Our Job Applicant Privacy Notice can be found . #J-18808-Ljbffr
Solution Architect – Service Provider Ecosystems employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect – Service Provider Ecosystems
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for a Solution Architect role where demonstrating your technical prowess and innovative solutions can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by understanding the company’s products and services inside out. For 8x8, that means knowing their CX platform and how it integrates AI. Tailor your responses to show how your experience aligns with their needs and how you can contribute to their mission.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining 8x8 and helps us track your application better. Plus, keep an eye on our social media for updates and tips on landing that dream job!
We think you need these skills to ace Solution Architect – Service Provider Ecosystems
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in solution architecture, especially within service provider ecosystems. We want to see how your skills align with our needs!
Showcase Your Technical Expertise: Don’t hold back on detailing your technical skills! Mention your experience with cloud-native architectures and integration patterns. We love seeing candidates who can bridge the gap between business and tech.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and make it easy for us to see your impact in previous roles. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at 8x8
✨Know Your Architecture Inside Out
Make sure you can discuss your previous solution designs in detail. Be prepared to explain how you mapped business requirements into technical solutions, especially in service provider environments. This will show your depth of knowledge and ability to bridge the gap between technical and business needs.
✨Showcase Your Technical Authority
Be ready to demonstrate your experience as an architectural decision-maker. Bring examples of how you've provided governance and oversight in past projects, and how your decisions have led to successful outcomes. This will highlight your leadership skills and technical expertise.
✨Understand the Ecosystem
Familiarise yourself with the specific service provider ecosystem relevant to the role. Discuss your knowledge of carrier-grade networking, SIP interconnects, and API-driven integration. Showing that you understand the complexities of these systems will set you apart from other candidates.
✨Communicate Clearly with Stakeholders
Practice explaining complex technical concepts in a way that non-technical stakeholders can understand. Use clear examples and avoid jargon. This skill is crucial for advising senior leaders and ensuring everyone is aligned on architectural strategies.