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- Tasks: Support the sales team with coordination, customer service, and administrative duties.
- Company: 8x8 is a leading company in integrated Customer Experience solutions, leveraging AI for seamless communication.
- Benefits: Enjoy opportunities for remote work, professional training, and a vibrant company culture.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact in customer experience.
- Qualifications: Experience in sales support or administration; familiarity with Salesforce and strong communication skills required.
- Other info: Diversity is celebrated here; we encourage everyone to bring their authentic selves to work.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Sales Support Executive role at 8×8
Join to apply for the Sales Support Executive role at 8×8
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8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.
This is an exciting new role created to support customers from within our EMEA Enterprise Client Sales function.
As a Sales Support Specialist, you will play a crucial role in enhancing the sales team\’s productivity, supporting deal closure and becoming a trusted advisor to the customer base.
You will be button sharp at the coordination of sales-related activities, administrative duties, and customer service. Excellent organizational and communication skills are a must
- a keen attention to detail, and the ability to handle multiple tasks simultaneously.
For those who want to take this to the next level, an extraordinary opportunity exists to experience and be trained into a full Client Sales/Account Manager under the tutelage of experts in the world of selling CCaaS and SaaS.
Key Responsibilities
Sales Coordination:
Support if required Coordination and tracking status of sales orders
Communicate With Other Departments As Required.
Support the sales team as necessary
Assist in organising and attending sales events, trade shows, and promotional activities.
Maintain accurate records of sales activities and transactions.
Ensure all sales documentation is complete and complies with company policies.
Administrative Support
Maintain and update customer databases and CRM systems.
Assist in the preparation of sales reports, presentations, and proposals.
Schedule and coordinate meetings, appointments, and travel arrangements for sales team members.
Manage central email account and email alias as necessary
Prepare and process sales orders if required.
Customer Service
Handle customer inquiries via phone, email, and in person.
Provide information about products and services, including pricing and availability.
Resolve customer complaints and issues, escalating them as necessary to the appropriate team members.
Follow up with customers to ensure satisfaction and foster ongoing relationships
Experience
Proven experience in sales support or an administrative role.
Familiarity with Salesforce.com, online portals and sales order processing systems.
Skills
Strong organisational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) & Google workplace tools. Ability to work independently and as part of a team.
High attention to detail and accuracy.
For a closer look into what life at 8×8 UK Ltd. is about check out our Instagram page.
8×8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Telecommunications
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Sales Support Executive employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with the 8x8 platform and its offerings. Understanding their integrated communication solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its products.
✨Tip Number 2
Network with current employees on LinkedIn or attend industry events where 8x8 is present. Building connections can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Brush up on your Salesforce.com skills, as familiarity with this tool is crucial for the role. Consider taking a quick online course or tutorial to enhance your proficiency, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your organisational and multitasking abilities in detail. Think of specific examples from your past experiences that showcase how you've successfully managed multiple tasks or supported a sales team, as this will resonate well with the hiring managers.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or administrative roles. Emphasise skills like organisation, communication, and proficiency with tools like Salesforce.com and Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at 8x8. Mention specific responsibilities from the job description and explain how your background makes you a great fit for enhancing the sales team's productivity.
Highlight Relevant Skills: In your application, clearly outline your strong organisational and multitasking abilities. Provide examples of how you've successfully managed multiple tasks simultaneously in previous roles.
Showcase Customer Service Experience: Since the role involves handling customer inquiries and resolving complaints, include any relevant customer service experience. Highlight your ability to foster ongoing relationships and ensure customer satisfaction.
How to prepare for a job interview at 8x8
✨Know the Company Inside Out
Before your interview, make sure to research 8x8 thoroughly. Understand their products, services, and the role of AI in their customer experience platform. This will help you demonstrate your genuine interest and align your answers with their values.
✨Showcase Your Organisational Skills
As a Sales Support Executive, you'll need to juggle multiple tasks. Prepare examples from your past experiences that highlight your organisational abilities and how you've successfully managed competing priorities.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer inquiries and complaints. Think of specific situations where you resolved issues effectively, showcasing your communication skills and ability to maintain customer satisfaction.
✨Familiarise Yourself with Relevant Tools
Since familiarity with Salesforce.com and Microsoft Office Suite is essential, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles to support sales processes.
