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- Tasks: Craft unique solutions for customers using 8x8 products and collaborate with sales teams.
- Company: Join a dynamic tech company focused on empowering customer experience leaders.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Make a real impact by designing innovative solutions that delight customers.
- Qualifications: Experience in web application architecture and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Locations: UK-London Office
Time type: Full time
Posted on: Posted Today
Job requisition id: R24578
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW).
The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor’s hosted services, products, APIs, and software development tools.
Responsibilities:
- Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
- Collect project requirements from customers through remote interviews
- Create SOWs, including cost estimates, based on the customer requirements
- Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
- Design and prototyping software development projects as required and be responsible for the quality of work produced
- Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
- Present 8x8 services and customized solutions to customers, including executives and end-users
- Meet or exceed P&L goals for professional services
Qualifications:
- Knowledge in:
- Web application architecture and technologies
- Database such as SQL Server, Oracle or MySQL
- Unified Communications, VOIP, and Contact Center technologies
- Integrations between communications platforms and third-party applications using Rest APIs
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Professional Services Solution Architect employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Solution Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their services and think about how your skills can enhance what they offer. This will help you stand out as a candidate who truly gets their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of a Professional Services Solution Architect. Highlight your past successes and how they relate to the responsibilities outlined in the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at 8x8.
We think you need these skills to ace Professional Services Solution Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Solution Architect role. Highlight your experience with SOWs and customer requirements, as this is key for us at StudySmarter.
Showcase Relevant Experience: When detailing your past roles, focus on your experience in scoping projects and working with APIs. We want to see how you've successfully implemented solutions in previous positions.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, as we appreciate direct communication at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at 8x8
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of web application architecture, databases like SQL Server, and VOIP technologies. Being able to discuss these topics confidently will show that you're not just familiar with the jargon but can actually apply it in real-world scenarios.
✨Craft Your SOW Story
Prepare to talk about your experience in creating Statements of Work (SOWs). Have examples ready where you've scoped projects based on customer requirements. This will demonstrate your ability to translate client needs into actionable plans, which is crucial for this role.
✨Practice Your Presentation Skills
Since you'll be presenting solutions to customers, practice explaining complex concepts in simple terms. Use mock presentations to friends or family to refine your delivery. This will help you feel more comfortable when discussing 8x8 services with executives and end-users.
✨Showcase Your Team Spirit
Be prepared to discuss how you've collaborated with sales teams and development resources in the past. Highlight specific instances where teamwork led to successful project outcomes. This will illustrate that you're a team player who can contribute positively to the company culture.