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- Tasks: Craft unique solutions for customers using 8x8 products and services.
- Company: Join a global leader in customer experience technology.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with opportunities to shape the future of customer engagement.
- Why this job: Make a real impact by enhancing customer experiences with innovative solutions.
- Qualifications: Experience in telecom or cloud services, strong communication skills, and programming knowledge.
The predicted salary is between 60000 - 80000 £ per year.
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. You will be responsible for working closely with our customers and sales teams to craft unique customized solutions which enhance 8x8 products and services to meet customer’s requirements based on a mutually agreeable statement of work (SOW). The ideal candidate will have experience scoping the effort and generating a SOW based on customer requirements to implement a customized solution utilizing a vendor’s hosted services, products, APIs, and software development tools.
Responsibilities
- Collaborate with 8x8 sales managers and reseller partners to scope PS opportunities
- Collect project requirements from customers through remote interviews
- Create SOWs, including cost estimates, based on the customer requirements
- Work with our development resources to implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd party software development tools as required
- Design and prototyping software development projects as required and be responsible for the quality of work produced
- Help to manage the customer’s deployment of 8x8 services and solutions as specified in SOW
- Present 8x8 services and customized solutions to customers, including executives and end-users
- Meet or exceed P&L goals for professional services
Qualifications
- Experience in a PS consulting, sales engineering, and/or technical project management position for a vendor’s telecom, cloud services, and/or contact center services
- Industry expertise with contact centers and/or telecom, with a strong preference for SaaS (CCaaS and/or UCaaS)
- Programming experience with any of these – PHP, Python, .NET
- Bachelor’s degree in a technical field and/or comparable industry certifications and experience
- Experience in customer facing roles (5+ years)
- Excellent verbal and written communication skills for all levels of the organization including executive level
- A driven individual who sets aggressive personal goals and executes on them
- Strong organizational and time management skills
- Team player who can make a difference
Professional Services Solution Architect in London employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Solution Architect in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at 8x8 on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those interviews! Research common questions for Solution Architects and practice your answers. We want to show off our experience in scoping projects and creating SOWs with confidence.
✨Tip Number 3
Showcase our skills! Create a portfolio that highlights our past projects, especially those involving telecom or cloud services. Visuals can make a big impact during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to match what 8x8 is looking for.
We think you need these skills to ace Professional Services Solution Architect in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Professional Services Solution Architect role. Highlight your experience in scoping projects and creating SOWs, as well as any relevant programming skills. We want to see how your background aligns with what we do at 8x8!
Showcase Your Communication Skills: Since this role involves working closely with customers and sales teams, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you can effectively engage with various stakeholders.
Highlight Relevant Experience: Don’t forget to emphasise your experience in PS consulting or technical project management, especially in telecom or cloud services. We’re looking for someone who understands the industry, so make sure to include specific examples that showcase your expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the 8x8 team!
How to prepare for a job interview at 8x8
✨Know Your Stuff
Make sure you understand 8x8's products and services inside out. Familiarise yourself with their APIs and software development tools, as well as the telecom and cloud services industry. This will help you speak confidently about how you can create customised solutions that meet customer needs.
✨Craft Your SOW Strategy
Prepare to discuss how you would approach creating a Statement of Work (SOW). Think about how you would gather project requirements from customers and what factors you would consider when estimating costs. Having a clear strategy will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves working closely with customers and sales teams, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your ability to communicate complex technical concepts to non-technical stakeholders, including executives.
✨Demonstrate Team Spirit
Highlight your experience as a team player. Share examples of how you've collaborated with others in previous roles, especially in customer-facing situations. Emphasising your ability to work well with sales managers and development resources will resonate well with the interviewers.