Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and optimise Salesforce for seamless user experience and data integrity.
- Company: 8x8 is a leading company revolutionising customer experience through integrated communication solutions.
- Benefits: Enjoy flexible work options, including hybrid and remote opportunities, plus a supportive team culture.
- Why this job: Join a dynamic team focused on innovation and AI to enhance customer interactions and drive growth.
- Qualifications: Bachelor’s degree or equivalent experience with 2+ years as a Salesforce Administrator required.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the IT Systems Administrator, Salesforce role at 8×8 . 8×8, Inc. (NASDAQ: EGHT), is a company that believes CX limits are meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at www.8×8.com and follow our pages on LinkedIn, Twitter, Facebook, and Instagram. About the Role 8×8 has an exciting opportunity within our internal IT team for an experienced, detail-oriented, and proactive Salesforce Administrator. This role is based in the UK and can be in-office or hybrid. You will work closely with stakeholders to customize, configure, and maintain Salesforce, ensuring it operates efficiently and aligns with organizational goals. Key Responsibilities Serve as a primary administrator for Salesforce, ensuring performance and uptime. Manage user setup, profiles, roles, permissions, and security. Maintain system health, perform data audits, and ensure data integrity. Troubleshoot and resolve Salesforce issues in partnership with IT and business teams. Conduct root cause analysis and participate in disaster recovery planning. Build relationships with vendors, technicians, and business units. Participate in organizational change initiatives. Configure and customize Salesforce objects, fields, page layouts, workflows, and automation processes. Build reports, dashboards, and analytics for decision-making. Design automation solutions like Flows and Process Builder. Support Salesforce integration with third-party tools. Provide user support, training, and develop training materials. Manage data imports/exports and ensure data accuracy. Stay informed about Salesforce updates and implement new features. Monitor system performance and resolve technical issues. Work independently, prioritize tasks, and adapt to changing schedules. Collaborate within a flexible work environment, including remote options. Qualifications Required: Bachelor’s degree in a relevant field or equivalent experience. At least 2 years of experience as a Salesforce Administrator. Experience with Salesforce configuration, user management, and data maintenance. Familiarity with Salesforce tools like Data Loader, Process Builder, and Flows. Preferred: Salesforce Administrator Certification (ADM 201) or higher. Experience with Salesforce integrations and AppExchange products. Knowledge of data visualization tools like Tableau. Additional Information We promote diversity and are an equal opportunities employer. We value fairness and security, including background checks for new hires. Our job privacy notice is available on our website. #J-18808-Ljbffr
IT Systems Administrator, Salesforce employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Administrator, Salesforce
✨Tip Number 1
Familiarise yourself with the latest Salesforce features and updates. Being knowledgeable about recent changes can give you an edge during discussions with the hiring team, showing your commitment to staying current in the field.
✨Tip Number 2
Network with current or former employees of 8x8 on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've customised Salesforce in previous roles. Highlighting your hands-on experience with configurations and automations will demonstrate your practical skills and problem-solving abilities.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams. Since the role involves working closely with various stakeholders, emphasising your teamwork skills can help illustrate that you're a good fit for their collaborative environment.
We think you need these skills to ace IT Systems Administrator, Salesforce
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the IT Systems Administrator, Salesforce position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Salesforce administration, user management, and data maintenance. Mention specific tools you've used, such as Data Loader and Process Builder, to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for customer experience and technology. Explain how your skills align with 8x8's mission and how you can contribute to their goals in enhancing customer journeys.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of an IT Systems Administrator.
How to prepare for a job interview at 8x8
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce, including its configuration, user management, and data maintenance. Be prepared to discuss specific tools like Data Loader, Process Builder, and Flows, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Be ready to share examples of how you've troubleshot and resolved issues in previous roles. Highlight your experience with root cause analysis and disaster recovery planning, as these will demonstrate your proactive approach to system health.
✨Emphasise Your Collaborative Spirit
Since the role involves working closely with stakeholders and vendors, be prepared to discuss your experience in building relationships and collaborating within teams. Share examples of how you've contributed to organisational change initiatives.
✨Stay Updated on Salesforce Developments
Demonstrate your commitment to continuous learning by discussing recent Salesforce updates or features you've implemented. This shows that you're not only knowledgeable but also eager to leverage new tools for efficiency and growth.
