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- Tasks: Lead the design and implementation of Salesforce portals for global partner ecosystems.
- Company: Join a dynamic team at 8x8, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, great benefits, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing partner experiences with cutting-edge Salesforce technologies.
- Qualifications: 10+ years in Salesforce with strong problem-solving and communication skills.
- Other info: Collaborative environment with a focus on nurturing talent and career development.
The predicted salary is between 48000 - 72000 £ per year.
Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems.
- Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility.
- Ensure alignment with industry best practices and Salesforce platform capabilities.
- Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities.
- Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering.
- Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs.
- Collaborate with global business stakeholders to gather and document PRM-specific requirements, including partner hierarchies, tiering, and performance tracking.
- Translate business needs into functional specifications, user stories, and process flows.
- Conduct workshops and interviews with business teams to identify pain points and recommend process improvements.
- Configure Salesforce Sales Cloud, CPQ, and Experience Cloud to support partner ordering, billing, and marketing processes.
- Leverage Salesforce features like Opportunity Splits, Campaign Influence, and Partner Roles to enhance partner collaboration and performance tracking.
- Integrate third-party tools (e.g., Marketing Cloud, Tableau) for advanced data analysis, reporting, and partner engagement.
- Provide guidance and mentorship to junior team members, ensuring alignment with project goals and best practices.
- Act as a subject matter expert (SME) for PRM and Salesforce technologies, recommending enhancements and providing ongoing support to improve partner experiences.
10+ years of hands-on experience with Salesforce Sales Cloud, CPQ, and Experience Cloud.
- Proven experience in designing and implementing PRM portals for global partner ecosystems.
- Strong understanding of Salesforce CRM functionalities, including partner lifecycle management, deal registration, lead distribution, and performance tracking.
- Familiarity with Salesforce Experience Cloud configuration, including branding, navigation, and personalized experiences using Experience Builder.
- Knowledge of Salesforce security models, sharing rules, and data access configurations specific to PRM portals.
- Experience with third-party tools like Marketing Cloud, Tableau, or similar platforms for data analysis and reporting is a plus.
- Salesforce Certifications such as Salesforce Certified Administrator, Salesforce Experience Cloud Consultant, or Sales Cloud Consultant are highly desirable.
- Additional certifications in CPQ or Service Cloud are a plus.
- Excellent communication and collaboration skills to work with global stakeholders and cross-functional teams.
- Strong problem-solving skills and the ability to take ownership of projects from start to finish.
- Ability to envision end-to-end impacts of functionality and build requirements accordingly.
- Experience in the SaaS industry, particularly in handling reseller order and billing processes for SaaS services.
- Familiarity with Agile and Scrum methodologies for IT project delivery.
- Knowledge of partner business plans, partner tiers, and partner lifecycle management in a global context.
Opportunity to work on cutting-edge Salesforce technologies and global partner ecosystems. Collaborative and innovative work environment with a focus on professional growth. Competitive compensation and benefits package.
Throughout the interview process, we prioritise transparency and strive to provide timely feedback. We value your time and commitment, aiming to make this experience informative and respectful.
Partner Experience Business Analysis Manager in City of London employer: 8x8
Contact Detail:
8x8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Experience Business Analysis Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews! Practice common questions and think about how your experience aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation and reiterate your interest in the position. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Partner Experience Business Analysis Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Partner Experience Business Analysis Manager role. Highlight your experience with Salesforce and PRM portals, and don’t forget to showcase any relevant certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for partner ecosystems and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love getting to know the real you!
Showcase Your Problem-Solving Skills: In your application, be sure to highlight specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your problem-solving abilities, especially in relation to Salesforce configurations and partner lifecycle management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at 8x8
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Experience Cloud and PRM portals. Be ready to discuss specific features like deal registration and lead distribution, as well as how you've used these in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex partner lifecycle processes or improved existing systems. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Understand the Business Needs
Familiarise yourself with the company's partner ecosystem and their specific requirements. Think about how you can translate business needs into functional specifications and be ready to discuss this during the interview.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've collaborated with global stakeholders in the past. Be prepared to share how you gathered requirements and conducted workshops to identify pain points and recommend improvements.
