At a Glance
- Tasks: Manage and enhance Salesforce to boost user productivity and streamline operations.
- Company: Join 8x8, a global leader in customer experience technology.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by optimising Salesforce for better business decisions.
- Qualifications: 2+ years as a Salesforce Admin; tech-savvy with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
This is an in-office or hybrid role based in London, UK, with UK business hours, working with internal stakeholders to customize, configure, and maintain Salesforce to meet business needs and ensure efficient platform operation aligned with organizational goals.
The Salesforce Administrator will optimize Salesforce for user productivity, data accuracy, and process automation.
Overview
As the primary Salesforce Administrator, you will manage and enhance the Salesforce environment, including user management, security settings, data integrity, and system health.
You will collaborate with the IT/Biz Apps team, vendors, peers, and business customers to drive stability, performance, and governance within the Salesforce platform.
Responsibilities
- System
Administration: Serve as the primary administrator, manage user setup, profiles, roles, permissions, security settings, and maintain system health and data integrity.
Participate in incident troubleshooting and root cause analysis, and assist in Disaster Recovery and High-Availability planning.
- Customization and
Configuration: Configure and customize Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automation processes.
Build and maintain reports, dashboards, and analytics to support decision-making.
- Automation and
- Process
Optimization: Design and implement automations (Flows, Process Builder, Approvals) to streamline operations and reduce manual tasks.
Support integration with third-party tools and applications.
- User Support and
Training: Provide day-to-day user support, troubleshoot issues, deliver training materials and sessions to improve adoption and proficiency.
Act as a Salesforce subject matter expert and guide users on best practices.
- Data Management and
Reporting: Manage data imports/exports, deduplication, and ongoing data quality monitoring.
Create and manage custom reports and dashboards for multiple departments.
- System Maintenance and
Innovation: Stay informed about Salesforce releases and best practices; test and implement new features; monitor performance and resolve technical issues promptly.
- Independence and
Initiative: Work independently, be a self-starter, prioritize and complete tasks on time with or without detailed direction, and make timely decisions when needed.
Qualifications
Basic Qualifications (required)
- Bachelor’s degree in Computer Science, Information Technology, or a technical program (industry certifications or additional experience may offset degree requirement).
- 2+ years of experience as a Salesforce Administrator.
- Proven experience with Salesforce configuration, user management, and data maintenance.
- Familiarity with Salesforce tools such as Data Loader, Process Builder, and Flows.
- Strong understanding of Salesforce architecture, including standard and custom objects, workflows, and reports.
- Ability to analyze, troubleshoot, and resolve Salesforce administrative problems of low to medium complexity; ability to prioritize requests and meet deadlines.
- Effective written and spoken communication, with the ability to convey information clearly and concisely.
- Collaborative skills: follow-up, issue resolution, expectation setting, and navigating challenging situations.
Preferred Qualifications
- Salesforce Administrator Certification (ADM 201) or higher.
- Experience with Salesforce integrations using Zapier, Mule Soft, or APIs.
- Familiarity with Salesforce App Exchange products and add-ons.
- Knowledge of data visualization tools such as Tableau or Einstein Analytics.
8x8 is an equal opportunities employer and values diversity in the workplace.
We may conduct background checks on offer of employment.
For more information, please refer to our Job Applicant Privacy Notice and our company website.
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StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Admin in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 8x8 UK Ltd. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 8x8 UK Ltd. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 8x8 UK Ltd.!
✨Direct Apply to 8x8 UK Ltd.
Let's not forget to apply directly through the 8x8 UK Ltd. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce Admin in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 8x8 UK Ltd..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 8x8 UK Ltd.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 8x8 UK Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
