At a Glance
- Tasks: Build strong customer relationships and drive product adoption for lasting business impact.
- Company: Join 8x8, a global leader in customer experience solutions.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by empowering customers and influencing their success.
- Qualifications: 5+ years in customer success with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
8x8 connects customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions and drive lasting business impact. The Customer Success team grows long‑term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As a Customer Success Manager, you will proactively build relationships, identify and mitigate risk, and expand product adoption within a specified book of business. Office presence in our London, Whitechapel location 2 days per week, usually mid‑week.
Responsibilities
- Maintain monthly recurring revenue for our most valued customers by employing proven strategies that drive product adoption.
- Responsible for on‑time contract renewals.
- Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross‑functional partnerships with sales, support, professional services, product management and other teams.
- Develop strong multi‑threaded customer relationships and serve as a trusted advisor to 8x8 customers.
- Analyze health metrics and provide leadership and/or execution of adoption and retention plays through both internal and external resources.
- Effectively employ multi‑channel communication strategies that leverage our most effective customer touch‑points, including video, e‑mail, phone, channel partners, and internal & external champions.
- Contribute to lifetime revenue expansion by identifying upsell opportunities organically via stakeholder consultations and proactively addressing renewal risk.
- Represent the voice of the customer within 8x8, serving as the customer advocate cross‑functionally and closing the loop with the customer with results.
Qualifications
- 5+ years direct and verifiable enterprise‑level customer success experience.
- Proven track record of exceeding sales and customer satisfaction goals.
- Experience leveraging AI‑enabled tools to enhance efficiency, problem‑solving and collaboration.
- Strong technical expertise and sales acumen wrapped in a customer‑centric mentality.
- Strong analytical, problem‑solving and dot‑connecting skills with the ability to develop quick, accurate situational awareness.
- Enterprise‑ready, solution‑oriented mindset to understand and solve complex customer issues.
- Experience interacting with and influencing C‑level executives.
- Strong written and verbal communication skills and understanding of situational best practices.
- Excellent presentation skills from small to large audiences.
- Ability to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomes.
- SaaS experience required.
- Experience in Video, Contact Center or Web Collaboration desired.
- BS or equivalent education and relevant experience.
Equal Opportunity Statement
8x8 believes diversity makes our company stronger. We are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. Our company is a member of the Living Wage Foundation and undertakes background checks on all prospective employees.
Customer Success Manager employer: 8x8 UK Ltd.
At 8x8, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Customer Success Manager in our London office, you will benefit from a collaborative environment that prioritises professional growth, with access to cutting-edge AI tools and a commitment to diversity. Our focus on employee well-being is reflected in our membership with the Living Wage Foundation, ensuring that you are valued and supported in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at 8x8 on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching 8x8's products and services. Understand how they empower CX leaders and think about how your experience aligns with their mission. This will help you speak confidently about how you can contribute to their goals.
✨Tip Number 3
Showcase your customer success achievements! Be ready to discuss specific examples where you've driven product adoption or improved customer satisfaction. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the 8x8 team. Let's get you that interview!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in building customer relationships and driving product adoption, as these are key aspects of the job.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve exceeded sales and customer satisfaction goals in the past. Numbers speak volumes, so include metrics where possible!
Be Authentic:We want to see the real you! Let your personality shine through in your application. Share your passion for customer success and how you can contribute to our mission at 8x8.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at 8x8 UK Ltd.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to 8x8's goals. Be ready to discuss how you've used these metrics in your previous roles to drive product adoption and maintain revenue.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight specific instances where you acted as a trusted advisor and how that led to successful outcomes for both the customer and your previous employer.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've analysed customer health metrics in your previous roles. Share specific strategies you've employed to identify risks and opportunities for upselling or renewing contracts.
✨Communicate Effectively Across Channels
Since the role involves multi-channel communication, think of examples where you've successfully engaged customers through various touchpoints. Whether it’s video calls, emails, or phone conversations, be ready to discuss how you tailor your approach based on the medium.
