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- Tasks: Build strong customer relationships and drive product adoption in a dynamic environment.
- Company: Join 8x8, a leader in customer experience technology with a focus on innovation.
- Benefits: Enjoy competitive salary, diverse workplace, and opportunities for personal growth.
- Other info: Be part of a diverse team that values authenticity and fairness.
- Why this job: Make a real impact by helping customers succeed and driving business results.
- Qualifications: 5+ years in customer success with strong analytical and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The 8x8 Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers' unique business objectives. As the quarterback and driver of account enablement, adoption, and end-user engagement, the Customer Success Team is directly impacting 8x8 revenue with strong customer retention.
As a Customer Success Manager, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. The right candidate will be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.
Responsibilities- Maintain monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption.
- Responsible for on-time contract renewals.
- Quarterback internal and external initiatives through strategic account plans, customer business reviews and cross-functional partnerships with sales, support, professional services, product management and other teams.
- Develop strong multi-threaded customer relationships and serve in the role of trusted advisor to 8x8 customers.
- Analyze health metrics and provide leadership and/or execution of adoption and retention plays thru both internal and external resources.
- Effectively employ multi-channel communication strategies that leverage our most effective customer touch-points including video, e-mail, phone, channel partners, and internal & external champions.
- Contribute to lifetime revenue expansion by identifying upsell opportunity organically via stakeholder consultations and proactively addressing renewal risk.
- Represent the voice of the customer within 8x8, serving as the customer advocate cross-functionally and closing the loop with the customer with results.
- Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
- 5+ years direct and verifiable enterprise-level customer success experience.
- Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals.
- Driven by personal, team and company achievement with a commitment to excellence.
- Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
- Experience and comfort interacting with and influencing C-level executives.
- Strong communication skills, written and verbal, with understanding of situational best practices.
- Excellent presentation skills from small to large audiences.
- Ability to lead, manage or influence both internal 8x8 resources as well as customer resources to achieve successful outcomes.
- SaaS experience required.
- Experience in Video, Contact Center or Web Collaboration desired.
- BS or equivalent education and relevant experience.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Customer Success Manager employer: 8x8, Inc.
Contact Detail:
8x8, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at 8x8 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching 8x8’s products and customer success strategies. Show us you understand how to drive product adoption and customer delight – that’ll definitely impress!
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with C-level execs, being articulate and confident is key. Try mock interviews with friends or use online platforms to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the 8x8 team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your experience in building strong customer relationships. We want to see how you've delighted customers in the past and how you can bring that same energy to 8x8!
Be Specific About Your Achievements: Don't just list your responsibilities; share specific examples of how you've exceeded sales and customer satisfaction goals. We love numbers and success stories, so let us know how you've made a measurable impact!
Tailor Your Application: Make sure your application speaks directly to the role of Customer Success Manager. Use the language from the job description to show us that you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at 8x8, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to 8x8's goals. Be ready to discuss how you've used data to drive product adoption and retention in your previous roles.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight your ability to act as a trusted advisor and how you’ve navigated complex situations to delight customers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've tackled customer issues effectively. Be ready to explain your analytical approach and how you’ve used AI-enabled tools to enhance efficiency and collaboration.
✨Practice Your Communication Techniques
Since communication is key in this role, practice articulating your thoughts clearly. Prepare to discuss how you would employ multi-channel strategies to engage customers and ensure their needs are met.