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For Companies At a Glance
- Tasks: Lead growth and build relationships with top-tier service providers and strategic alliances.
- Company: Join 8x8, a leader in customer experience innovation and AI integration.
- Benefits: Competitive pay, performance incentives, and opportunities for career progression.
- Why this job: Shape the future of customer experience with cutting-edge technology and strategic partnerships.
- Qualifications: 10+ years in strategic alliances and account management, preferably in tech sectors.
- Other info: Diverse and inclusive workplace with a focus on authenticity and fairness.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\\'s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
8×8 is seeking an accomplished Strategic Account Director to lead growth within our largest service provider and strategic alliance accounts. This individual will act as a senior relationship owner and trusted advisor, shaping long-term partnerships and ensuring mutual success at scale. The role requires a leader who can navigate highly complex ecosystems, influence senior executives, and drive transformative joint initiatives that expand revenue and market presence.
This is a high-profile position for a professional with deep expertise in strategic alliances, service provider partnerships, and global account leadership.
Responsibilities
- Own executive relationships and overall account strategy for top-tier service provider and alliance partners.
- Develop and execute joint business plans that align 8×8 solutions with partner growth objectives.
- Alliance Development & Growth: Expand and deepen strategic alliances, creating differentiated joint offerings and go-to-market motions.
- Negotiate and manage complex multi-year agreements with service providers, distributors, and strategic partners.
- Revenue Growth & Commercial Oversight: Deliver predictable revenue growth across UCaaS, CCaaS, and CPaaS lines.
- Manage multi-million–dollar account portfolios with accountability for renewals, upsell, and expansion.
- Executive Engagement & Influence: Build C-suite relationships across global service providers, ensuring 8×8 is positioned as a strategic partner.
- Influence senior stakeholders on digital transformation, AI adoption, and customer experience strategies.
- Cross-Functional Orchestration: Lead virtual account teams across sales engineering, product, marketing, and partner success to deliver on account objectives.
- Provide senior-level forecasting, reporting, and performance insights to executive leadership.
- Play a pivotal role in shaping 8×8’s growth through our most important strategic alliances and service provider partnerships.
- Work at the intersection of cutting-edge technology, AI, and customer experience innovation.
- Competitive compensation, performance-based incentives, and executive visibility.
- Opportunities for career progression in a high-growth, global organization.
Qualifications
- 10+ years’ experience in strategic alliances and service provider account management, preferably in SaaS, UCaaS, CCaaS, or adjacent technology sectors.
- Proven track record of leading multi-million–dollar global accounts and expanding strategic partnerships.
- Deep understanding of service provider ecosystems and alliance business models.
- Demonstrated success engaging at the CIO/CTO/COO/CEO level to drive joint growth initiatives.
- Strong negotiation skills and ability to structure complex commercial agreements.
- Experience developing and executing multi-year strategic account and alliance plans.
- Proficiency with CRM tools (e.g., Salesforce) and strong executive reporting skills.
- Play a pivotal role in shaping 8×8’s growth through our most important strategic alliances and service provider partnerships.
- Work at the intersection of cutting-edge technology, AI, and customer experience innovation.
- All roles include generous compensation, performance-based incentives, and executive visibility.
- Opportunities for career progression in a high-growth, global organization.
If you are a seasoned strategic account and alliances leader ready to drive impact at the highest levels, we want to hear from you.
For a closer look into what life at 8×8 UK Ltd. is about check out our Instagram page.
8×8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
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Strategic Account Director - Service Provider & Alliances employer: 8x8, Inc.
Contact Detail:
8x8, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director - Service Provider & Alliances
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Research the company inside out. Know their products, culture, and recent news. This will help you tailor your conversations and show you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for interviews by practising common questions and crafting your own success stories. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Strategic Account Director - Service Provider & Alliances
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in strategic alliances and service provider partnerships, and show us how you can drive growth with your unique skills.
Showcase Your Achievements: We want to see your successes! Include specific examples of how you've managed multi-million-dollar accounts or led successful joint initiatives. Numbers speak volumes, so don’t shy away from sharing impressive stats.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know who you are beyond your professional achievements. Share your passion for AI and customer experience innovation!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at 8x8, Inc.
✨Know Your Stuff
Before the interview, dive deep into 8x8's platform and its offerings. Understand how their solutions integrate AI and enhance customer experience. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Relationships
Be ready to discuss your past experiences in managing strategic alliances and service provider accounts. Highlight specific examples where you've built C-suite relationships and driven joint growth initiatives, as this is crucial for the role.
✨Prepare for Complex Negotiations
Since the role involves negotiating multi-year agreements, think of scenarios where you've successfully navigated complex negotiations. Be prepared to share your strategies and outcomes, demonstrating your ability to structure beneficial commercial agreements.
✨Emphasise Cross-Functional Leadership
The position requires leading virtual account teams across various functions. Prepare to discuss how you've orchestrated cross-functional collaboration in the past, ensuring that all team members are aligned towards common objectives.
