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- Tasks: Design and deliver innovative solutions for service provider ecosystems using cutting-edge technology.
- Company: Join 8x8, a global leader in customer experience technology.
- Benefits: Competitive salary, performance incentives, and opportunities for career growth.
- Why this job: Shape the future of communication technology and make a real impact.
- Qualifications: 10+ years in solution architecture with expertise in UCaaS, CCaaS, or telecom.
- Other info: Diverse and inclusive workplace with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Solution Architect – Service Provider Ecosystems
Channel Sales
UK-London Office
Full time
8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
8×8 is seeking a highly experienced Solution Architect to design and deliver carrier-grade solutions for our service provider, global SI, and distribution partners. This role is ideal for a technical leader who can bridge business outcomes with engineering depth — shaping architectures that scale, integrate seamlessly, and unlock long-term value for complex partner ecosystems.
You will be the design authority across major service provider accounts, working at both strategic and technical levels to translate requirements into robust, future-proof architectures. This is not just about pre-sales — it’s about owning solution design from concept through to delivery, ensuring technical integrity and partner success.
Responsibilities
- Lead the design of scalable, secure, and resilient architectures tailored for service provider environments.
- Map partner business and technical requirements into actionable solution blueprints.
- Define integration patterns across UCaaS, CCaaS, CPaaS, APIs, and OSS/BSS systems.
Technical Authority
- Act as the architectural decision-maker for key service provider engagements.
- Provide governance and oversight through solution design, validation, and implementation.
- Create reference architectures, design standards, and technical playbooks for the partner ecosystem.
Service Provider Expertise
- Bring deep knowledge of carrier-grade networking, SIP interconnects, multi-tenant cloud, API-driven integration, and compliance requirements.
- Guide partners through transformation projects including cloud migration, AI adoption, and ecosystem integration.
Cross-Functional Collaboration
- Partner closely with product management and engineering to influence roadmap based on service provider needs.
- Support delivery teams by providing architectural guidance and escalation on complex solution challenges.
- Engage with alliances and program managers to ensure solutions align to joint go-to-market strategies.
Strategic Impact
- Advise senior technical and business leaders at partner organizations on architectural strategy.
- Shape long-term platform adoption by designing solutions that scale with partner and market evolution.
- 10+ years in solution architecture, solution design, or systems engineering, ideally within UCaaS, CCaaS, SaaS, or telecom.
- Deep expertise in service provider ecosystems: interconnect, carrier networking, OSS/BSS integration, API-first architectures, and compliance frameworks.
- Proven track record designing large-scale, multi-million–user solutions with service providers or global SIs.
- Strong ability to document and communicate complex solution designs to both technical and executive stakeholders.
- Practical knowledge of cloud-native architectures (AWS, Azure, GCP) and modern integration approaches (REST APIs, microservices, containers).
- Hands-on technical depth balanced with strategic design thinking.
- Lead solution architecture for some of the world’s most influential service providers and integrators.
- Play a critical role in shaping 8×8’s next-generation platform adoption at scale.
- Competitive compensation, performance-based incentives, and high executive visibility.
- Be part of a global technology leader delivering innovation in UCaaS, CCaaS, and CPaaS.
If you are an experienced Solution Architect with service provider depth, ready to own design authority and deliver real impact, we want to hear from you.
For a closer look into what life at 8×8 UK Ltd. is about check out our Instagram page.
8×8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
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Solution Architect – Service Provider Ecosystems employer: 8x8, Inc.
Contact Detail:
8x8, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect – Service Provider Ecosystems
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your projects and achievements. This is your chance to demonstrate your expertise in solution architecture and how you can add value to a company like 8x8.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their service provider ecosystems and think about how your experience aligns with their needs. Tailor your answers to show how you can help them achieve their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the 8x8 team. Let’s make it happen!
We think you need these skills to ace Solution Architect – Service Provider Ecosystems
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in solution architecture, especially within service provider ecosystems. We want to see how your skills align with our needs!
Showcase Your Technical Expertise: Don’t hold back on detailing your technical skills! Mention your experience with cloud-native architectures and integration patterns. We love seeing candidates who can bridge the gap between technical depth and business outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 8x8, Inc.
✨Know Your Tech Inside Out
As a Solution Architect, you need to be well-versed in carrier-grade networking, SIP interconnects, and cloud-native architectures. Brush up on your knowledge of UCaaS, CCaaS, and CPaaS APIs, as well as modern integration approaches like REST APIs and microservices. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Map Out Your Solutions
Before the interview, prepare to discuss how you would translate partner business and technical requirements into actionable solution blueprints. Think about specific examples from your past experience where you've successfully designed scalable and secure architectures. This will demonstrate your ability to bridge business outcomes with engineering depth.
✨Showcase Your Collaboration Skills
This role requires cross-functional collaboration, so be ready to share examples of how you've partnered with product management and engineering teams in the past. Highlight any experiences where you influenced roadmaps based on service provider needs or provided architectural guidance during complex solution challenges.
✨Communicate Complex Ideas Simply
You’ll need to document and communicate complex solution designs to both technical and executive stakeholders. Practice explaining your past projects in a way that’s easy to understand, focusing on the impact and value they brought to the organisation. This will help you stand out as a candidate who can effectively convey technical concepts to diverse audiences.
