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- Tasks: Join us as a Senior Business Systems Analyst, optimising sales processes and enhancing Salesforce systems.
- Company: 8x8 is a leading platform for Customer Experience, integrating AI for seamless communication.
- Benefits: Enjoy a full-time role with opportunities for remote work and innovative corporate perks.
- Why this job: Be part of a dynamic team reshaping customer experiences and driving operational excellence.
- Qualifications: 10+ years in business systems analysis with Salesforce; Sales Cloud certification required.
- Other info: Diversity is celebrated here; we conduct background checks on employment offers.
The predicted salary is between 48000 - 72000 £ per year.
Senior Business Systems Analyst (Sales & CPQ) page is loaded
Senior Business Systems Analyst (Sales & CPQ)
Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R1227
8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8×8.com, follow our pages on LinkedIn, Twitter, Facebook, and Instagram.
We’re looking for a solution-minded Senior Business Systems Analyst and product owner with experience on Sales Cloud and Salesforce Experience Cloud, along with a strong understanding of SaaS products. You will be responsible for creating and delivering value through business process optimization and systems automation in lead, deal registration, account, contact, opportunity management, and CPQ areas. You will be part of the IT Business Applications team, engaging and collaborating with cross-functional teams from Marketing, Sales, Sales Operations, and Channel Operations. The main responsibility is to partner directly with sales leaders and key stakeholders to implement enhancements in Salesforce supporting and automating our lead-to-quote processes. Your work will be vital in reshaping existing processes for efficiency and supporting a seamless sales experience.
Responsibilities:
- Responsible for Lead to Quote architecture, roadmaps, business systems analysis, proof of concepts, and scalable solution architectures.
- Demonstrate expertise in Salesforce Communications Cloud modules like ESM, EPC, IOM, Omniscripts, etc.
- Collaborate with cross-functional teams to identify and document business requirements.
- Design and develop comprehensive Salesforce solutions addressing complex challenges.
- Manage Salesforce configuration, customization, and integration projects.
- Conduct gap analysis and develop innovative solutions.
- Create and maintain technical documentation, process flows, and system diagrams.
- Develop training materials and conduct user training sessions.
- Monitor system performance and recommend improvements.
- Build POCs and demonstrate new Salesforce features to stakeholders.
- Configure Salesforce using point-and-click, identifying when to code.
- Map business requirements to Salesforce standard features.
- Identify recurring issues to drive system improvements and maintain run books.
- Work closely with onshore and offshore developers during execution.
Required Skills:
- Minimum 10+ years as a business systems analyst on Salesforce.
- Minimum 5+ years in Sales Cloud, CPQ, and Experience Cloud.
- Experience with Salesforce Industries Clouds, especially Communication Cloud.
- Deep knowledge of Sales Processes, Pipeline management, Lead and Opportunity Management, Territory Management, Quote & Forecasting.
- Hands-on experience with Salesforce configuration, Flows, validation rules.
- Knowledge of Einstein, Prompt Builder, and Agentforce.
- Understanding of Einstein Analytics.
- Excellent problem-solving skills and ability to meet challenging goals.
- Strong verbal, written, and listening communication skills.
- Data-driven decision-making approach.
- Experience with Salesforce managed packages.
- Salesforce Sales Cloud certification required.
- 4-year Degree in BS/BA, MIS, or related technical field.
We celebrate diversity and are an equal opportunities employer. We conduct background checks on employment offers. For more info, see our Privacy Notice.
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Senior Business Systems Analyst (Sales & CPQ) employer: 8x8, Inc.
Contact Detail:
8x8, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Analyst (Sales & CPQ)
✨Tip Number 1
Familiarise yourself with the latest Salesforce features, especially those related to Sales Cloud and CPQ. Being able to discuss recent updates or enhancements during your conversations will show your commitment and expertise in the field.
✨Tip Number 2
Network with current employees at StudySmarter or similar companies on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised business processes in previous roles. Highlighting your problem-solving skills with concrete cases will demonstrate your capability to add value to the team.
✨Tip Number 4
Stay updated on industry trends related to customer experience and AI integration. Showing that you understand the broader context of the role will help you stand out as a candidate who is not only qualified but also forward-thinking.
We think you need these skills to ace Senior Business Systems Analyst (Sales & CPQ)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Business Systems Analyst position. Understand the key responsibilities and required skills, especially those related to Salesforce and CPQ.
Tailor Your CV: Customise your CV to highlight relevant experience in Salesforce, Sales Cloud, and CPQ. Emphasise your problem-solving skills and any specific projects that demonstrate your ability to optimise business processes.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the company's mission and the specific role. Mention your experience with cross-functional teams and how you can contribute to enhancing the lead-to-quote processes.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to Salesforce configuration, customisation, and integration. Provide examples of how you've successfully implemented solutions in previous roles.
How to prepare for a job interview at 8x8, Inc.
✨Showcase Your Salesforce Expertise
Make sure to highlight your extensive experience with Salesforce, especially in Sales Cloud and CPQ. Be prepared to discuss specific projects where you've implemented enhancements or optimised processes using Salesforce features.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex challenges you've faced in previous roles and how you approached solving them. This will showcase your analytical skills and ability to think critically, which are crucial for a Senior Business Systems Analyst.
✨Understand the Company’s Vision
Familiarise yourself with the company's mission and how they integrate AI into their platform. Being able to articulate how your skills align with their goals will demonstrate your genuine interest in the role and the organisation.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, be ready to discuss your experience collaborating with different departments. Highlight any successful projects where you worked alongside sales, marketing, or IT teams to achieve common objectives.
