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- Tasks: Lead the design and optimisation of global partner ecosystems using Salesforce technologies.
- Company: Join 8x8, a leader in innovative customer experience solutions.
- Benefits: Enjoy competitive pay, professional growth, and a collaborative work culture.
- Why this job: Make an impact by enhancing partner experiences with cutting-edge technology.
- Qualifications: 10+ years in Salesforce, strong PRM expertise, and excellent communication skills.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Partner Experience Business Analysis Manager Business Systems | London | Full time 8×8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry\’s most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8×8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We are seeking for a Business Analysis Manager with extensive expertise in Salesforce technologies and Partner Relationship Management (PRM) to lead the design, implementation, and optimization of our global partner ecosystem. The ideal candidate will have a proven track record of managing complex partner programs, including recruitment, onboarding, registration, support, self-ordering, billing, and marketing. This role will leverage Salesforce Sales Cloud, CPQ, and Experience Cloud to deliver scalable and innovative solutions for our global partner network. Key Responsibilities: Strategic Leadership: Act as the primary functional lead for PRM initiatives, driving the design and implementation of Salesforce Experience Cloud portals tailored for global partner ecosystems. Define and document the architecture for PRM portals, including user roles, permissions, sharing rules, and data visibility. Ensure alignment with industry best practices and Salesforce platform capabilities. Partner Portal Management: Lead the configuration and optimization of Salesforce Experience Cloud portals for partner onboarding, registration, enablement, and self-service capabilities. Manage complex partner lifecycle processes, including recruitment, accreditation, performance tracking, and partner tiering. Implement and maintain advanced PRM features such as deal registration, lead distribution, partner ordering, partner billing, and partner marketing programs. Requirement Gathering
Partner Experience Business Analysis Manager employer: 8x8, Inc.
Contact Detail:
8x8, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Experience Business Analysis Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at 8x8 through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Partner Experience Business Analysis Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on Salesforce technologies and PRM strategies. We recommend creating a list of potential questions you might be asked and practicing your responses to show off your expertise.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experience where you tackled complex partner programs or improved processes, and be ready to discuss them in detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Partner Experience Business Analysis Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Partner Experience Business Analysis Manager role. Highlight your experience with Salesforce technologies and partner relationship management, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed complex partner programs and how you can leverage AI for efficiency and growth.
Showcase Your Skills: Don’t forget to showcase your technical skills, especially around Salesforce Sales Cloud, CPQ, and Experience Cloud. We want to see how you’ve used these tools to drive results in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at 8x8, Inc.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud, CPQ, and Experience Cloud. Be ready to discuss how you've used these tools in past roles, as well as any specific features that could enhance partner management.
✨Showcase Your Partner Management Experience
Prepare examples of your experience with partner lifecycle management, including recruitment and onboarding processes. Highlight any successful programmes you've managed and be ready to discuss the impact they had on partner engagement and performance.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to PRM initiatives or data analysis.
✨Demonstrate Your Collaborative Spirit
Since this role involves working with global stakeholders, be prepared to discuss how you've collaborated with cross-functional teams in the past. Share specific examples that highlight your communication skills and ability to align diverse interests towards a common goal.
