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For Companies At a Glance
- Tasks: Review files and provide feedback to advisers for compliance and customer satisfaction.
- Company: Join Brown & Brown, a leading global insurance brokerage with a strong commitment to integrity and results.
- Benefits: Enjoy flexible working options, competitive salary, bonuses, and funding for professional qualifications.
- Why this job: Be part of a supportive team focused on learning, development, and making a positive impact.
- Qualifications: Previous experience in compliance or sales quality analysis is essential, preferably in insurance.
- Other info: We value diversity and are an Equal Opportunity Employer.
The predicted salary is between 28800 - 43200 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Sales Quality Analyst
Location: Bournemouth (Remote working available if desired)
Brown & Brown Employee Benefits are looking to recruit a Sales Quality Analyst to join our Compliance team.
The main function of the role is to complete, record, and provide feedback to advisers regarding file reviews. You will work closely with the sales team to ensure their processes align with requirements and deliver good customer outcomes.
Additionally, you will assist in monitoring employees’ adherence to training and competency requirements, provide detailed management information to the Compliance & Conduct Manager, and feedback performance to advisers.
The Rewards:
- A friendly office environment that fosters learning and development, with a team dedicated to client satisfaction.
- A negotiable basic salary plus bonus and standard benefits such as Pension, Group Life Assurance, Private Medical Insurance, with flexible options post-probation.
- Hybrid working arrangements available if desired.
- Opportunity to study for professional qualifications, with funding available post-probation.
Duties include:
- Monitoring and assessing advisers through file checks and call listening to identify training needs.
- Providing feedback and training as necessary.
- Supporting the T&C scheme and working with the Compliance team.
- Monitoring and reporting on the results of the PCH T&C scheme.
- Ensuring the fair treatment of customers and prioritizing their best interests.
- Preparing and presenting reports, MI, and statistics to the Compliance & Conduct Manager within deadlines.
- Keeping the Compliance & Conduct Manager informed about compliance performance.
- Providing clear, objective feedback, recognizing achievements, and suggesting improvements.
- Maintaining detailed records.
Previous experience in compliance, call monitoring, or sales quality analysis, preferably within insurance, is required.
For more information, please apply online or contact Dan Hurley.
We are an Equal Opportunity Employer, valuing diversity in our team and applicants.
About Us
Founded in 1939, Brown & Brown has grown into one of the world’s largest insurance brokerages, committed to trust, resilience, and results. Our team is locally connected and globally minded, delivering innovative risk and insurance solutions.
We seek individuals who embrace our culture, thrive in collaboration, and are dedicated to doing what is right. Our core values of integrity, capability, and grit guide us. We see ourselves as a team, emphasizing collective success and shared values—always prioritizing our customers.
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Sales Quality Analyst employer: 897 Brown & Brown (Europe) Limited
Contact Detail:
897 Brown & Brown (Europe) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Quality Analyst
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly compliance and sales quality analysis. Understanding the specific regulations and standards that govern this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the compliance and sales quality fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your previous experience in compliance or call monitoring in detail. Be ready to share specific examples of how you've identified training needs or improved processes, as this will showcase your suitability for the role.
✨Tip Number 4
Research our company culture and values thoroughly. Being able to articulate how your personal values align with ours will make a strong impression and show that you're a good fit for the team.
We think you need these skills to ace Sales Quality Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Sales Quality Analyst. Familiarise yourself with compliance, call monitoring, and sales quality analysis, especially within the insurance sector.
Tailor Your CV: Customise your CV to highlight relevant experience in compliance and sales quality analysis. Emphasise any previous roles where you provided feedback, monitored performance, or worked closely with sales teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and culture. Mention how your skills align with their commitment to customer satisfaction and your ability to provide constructive feedback.
Highlight Relevant Achievements: In your application, include specific examples of past achievements related to training needs assessment, report preparation, or compliance monitoring. Use metrics where possible to demonstrate your impact.
How to prepare for a job interview at 897 Brown & Brown (Europe) Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sales Quality Analyst. Familiarise yourself with compliance, call monitoring, and sales quality analysis, especially within the insurance sector. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and reporting. Be ready to provide examples of how you've used management information to improve processes or outcomes in previous roles. This is crucial for demonstrating your fit for the role.
✨Emphasise Customer Focus
Since the company prioritises customer satisfaction, be prepared to discuss how you've ensured fair treatment of customers in your past roles. Share specific examples where your actions led to positive customer outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Sales Quality Analyst role. This shows your genuine interest in the position and helps you assess if the company aligns with your values.