Senior Commercial Account Handler in Orpington

We are currently looking for a Senior Commercial Account Handler to join our professional and welcoming team in Orpington. We offer high quality, specialist products to Personal and Commercial clients throughout the UK. We have sustained one of the highest customer satisfaction and retention rates within the industry by focusing on the precise needs of our clients. You will be joining a busy, proactive team of brokers who specialise in Commercial Insurance. This is the perfect role for someone with previous experience in either a commercial/corporate broker or insurance company looking to develop their commercial insurance skills and their career.

Responsibilities

• Working alongside Account Executives to retain and generate new business, in line with or in excess of company targets.
• Obtaining new business/renewal terms, negotiating and closing with insurers.
• Creating documents for new customers, along with any mid‑term adjustments and renewals information.
• Ensuring all customer details are recorded accurately and entered onto the system in a timely fashion.
• Checking policy documents, covers, endorsements etc. to ensure that they are correct and in line with the customer’s needs.
• Attending customer meetings and preparing meeting minutes.
• Working on all aspects of account management and service delivery to customers, ensuring customers’ needs are identified and met in line with agreed service standards.
• Managing all day‑to‑day queries, renewals, amendments and mid‑term adjustments.
• Building and maintaining relationships with customers, prospects, teams and insurers to provide best‑in‑class service and drive growth.
• Sharing ideas to develop our proposition at a senior level and impact change across junior members of the team.
• Mentoring less experienced colleagues to develop and achieve high standards.
• Providing training sessions to junior team members in conjunction with the training team.
• Maintaining day‑to‑day compliance procedures for FCA regulation.
• Maintaining a detailed understanding of changing market conditions and complying with all compliance, professional and transparency standards to better serve clients.
• Handling incoming and outbound calls for new and existing customers.
• Participating in a hybrid working arrangement once the initial training plan has been completed, with an expectation to be in the office only three times a week thereafter.

Benefits

• A negotiable basic salary and all the normal benefits (25 days holiday + bank holidays, pension, death in service, etc.).
• Access to flexible benefits and our annual share‑save scheme (15% discount on BRO shares post‑probation).
• Full support for your professional development, including fully funded qualifications.

Qualifications

• Commercial insurance broking experience.
• Negotiation skills.
• Effective communication – both written and verbal.
• Ability to work alone and as part of a team.
• High attention to detail.
• Skill in forming and developing strong insurer and client relationships.
• High level of customer service skills.
• Time‑management and organisational skills.
• Analytical and problem‑solving skills.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.