At a Glance
- Tasks: Retain and expand client relationships while providing tailored insurance solutions.
- Company: Join a leading global insurance brokerage with a rich history and collaborative culture.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Diverse team with excellent career growth opportunities in a dynamic industry.
- Why this job: Make a real impact by helping clients secure the best insurance for their needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Retain and expand existing book of business and advise on the most appropriate insurance to meet clients’ needs.
Specific Duties and Responsibilities
- Renew your own book of business each month (approx. 20+ clients), both client‑facing and telephone based.
- Accurately complete administrative tasks: issue documents, diary management, check proposal documents, renewals re‑broking, set up policy records, create client schedules, and handle insurer and client queries.
- Sell the benefits of renewal to clients.
- Achieve income targets while adhering to FCA compliance obligations and retention targets.
- Provide quotes for existing clients, generating new business such as excess layers and cross‑selling additional policies.
- Contact clients when their policy falls due for renewal, ensuring any cover or policy changes are actioned and completing a full market search to obtain the most competitive product.
- Administer renewal from initial review through market search, quotation, closing of sale, issuing of cover and follow‑up documentation requests.
- Negotiate insurance rates with clients and underwriters, trade with insurers to maximise income potential.
- Manage incoming enquiries, e.g. mid‑term adjustments; direct them to relevant departments if necessary.
- Deliver exceptional levels of customer service at all times.
General Administration
- Prioritise all client communication (phone, email, in person) to ensure high level of customer service.
- Ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including colleagues and insurers.
Equal Opportunity
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
About Us
Founded in 1939 as a small, two‑partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. Our high‑performing, highly collaborative team delivers innovative risk and insurance solutions.
Culture
We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. We value teamwork, trust and courage, and focus on the greater "WE" rather than "me".
Renewals Executive in Maidstone employer: 897 Brown & Brown (Europe) Limited
At Brown & Brown, we pride ourselves on being an exceptional employer that fosters a collaborative and high-performing work culture. As a Renewals Executive, you will benefit from ongoing professional development opportunities, a commitment to diversity, and the chance to make a meaningful impact in the insurance industry. Our supportive environment encourages teamwork and innovation, ensuring that you not only meet your income targets but also thrive in your career.
Contact Details:
897 Brown & Brown (Europe) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Executive in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for a Renewals Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to sell yourself just like you'd sell a policy. Highlight your experience with client retention and how you can bring value to their team.
✨Tip Number 3
Stay organised! Keep track of all your applications and follow-ups. A simple spreadsheet can help you manage your outreach and ensure you’re not missing any opportunities to connect with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Renewals Executive in Maidstone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Renewals Executive role. Highlight your experience in client management and insurance, and show us how you can help retain and expand our book of business.
Showcase Your Customer Service Skills:We love candidates who can deliver exceptional customer service. Share examples of how you've gone above and beyond for clients in the past, especially in a fast-paced environment like insurance.
Be Clear and Concise:When filling out your application, keep it straightforward. Use bullet points where possible and make sure your key achievements stand out. We appreciate clarity and professionalism!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at 897 Brown & Brown (Europe) Limited
✨Know Your Stuff
Make sure you understand the insurance products you'll be discussing. Familiarise yourself with common terms and concepts related to renewals, as well as the specific offerings of the company. This will help you confidently answer questions and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this role, prepare examples from your past experiences where you've gone above and beyond for clients. Highlight how you managed client relationships and resolved issues effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practice how you would handle a renewal conversation, including negotiating rates and addressing client concerns. This will showcase your communication skills and ability to think on your feet.
✨Demonstrate Team Spirit
The company values teamwork and collaboration, so be ready to discuss how you've worked successfully in teams before. Share stories that illustrate your ability to contribute to a collective goal and support your colleagues, reinforcing the 'greater WE' mentality.
