At a Glance
- Tasks: Manage client enquiries, handle administrative tasks, and support the legal team.
- Company: Join a meritocratic company with a focus on customer satisfaction.
- Benefits: Enjoy 23 days holiday, private healthcare, and financial support for professional qualifications.
- Other info: Access to extensive training and career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in the legal sector.
- Qualifications: Strong English, numerical skills, and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. You are applying for a role with Landlord Action part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, and Hamilton Fraser.
Job Details
- Working pattern: full time
- Working hours: 37.5 (Monday – Friday) hours per week
- Reports to: Practice Manager
- Working options: office-based with optional rotational remote working in line with divisional requirements
Responsibilities
- Opening post, scanning and uploading to the correct files using the case management system
- Managing all client enquiries in line with service level agreements
- Maintaining contact with clients throughout the legal process
- Monitoring internal mailboxes, responding and forwarding emails to the correct person(s) when needed and recording on the case management system
- Carrying out billing and invoicing tasks
- Using our case management system to carry out administrative tasks and record information
- Attending legal seminars and events on behalf of Landlord Action
- Carrying out administrative duties requested by the Management Team
Qualifications
- An excellent level of English, together with strong numerical and communication skills
- Excellent customer service skills
- Attention to detail ensuring that high standards of quality are consistently maintained
- Drive and self-determination with the ability to find and implement solutions to problems
- Ability to plan and organise making effective use of time and resources
- Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required
Benefits
- 23 days holiday + UK bank holidays
- Life assurance
- Private health care for you and dependents
- Employee assistance programme, including GP line, cashback for treatments, advice line
- Season ticket loan
- Rental deposit loan
- Annual leave purchase scheme
- As part of the HFIS Group, access to discounted personal insurance is available
- Financial support for studying towards professional qualifications plus study time
- Wide variety of high-quality in-house and external training
We are an Equal Opportunity Employer.
Paralegal in Borehamwood employer: 897 Brown & Brown (Europe) Limited
At Landlord Action, part of HFIS Limited, we pride ourselves on a meritocratic culture that empowers self-starters and prioritises customer satisfaction. Our office-based role as a Paralegal offers a supportive environment with numerous benefits, including private healthcare, generous holiday allowance, and financial support for professional development, all while fostering a collaborative atmosphere that encourages growth and innovation.
Contact Details:
897 Brown & Brown (Europe) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Paralegal in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Landlord Action on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common paralegal questions and practicing your answers. We want you to show off your excellent communication skills and attention to detail, so be ready to demonstrate how you meet those requirements.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished when you walk into that interview. It shows you’re serious about the role and respect the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Paralegal in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Paralegal role. Highlight relevant experience and skills that match the job description, like your customer service skills and attention to detail. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your drive and self-determination – we love self-starters!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your excellent English skills. Keep your writing clear and concise, and don’t hesitate to show off your personality a bit – we appreciate authenticity!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at 897 Brown & Brown (Europe) Limited
✨Know Your Stuff
Make sure you understand the role of a paralegal and the specific responsibilities listed in the job description. Brush up on legal terminology and processes, especially those related to landlord-tenant law, as this will show your commitment and readiness for the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully managed client enquiries or resolved issues. This will demonstrate your ability to maintain high standards and keep clients informed throughout the legal process.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to discuss how you manage your time effectively and ensure accuracy in your work. Consider bringing a portfolio that showcases your attention to detail, such as reports or documents you've prepared.
✨Familiarise Yourself with Technology
Since the role involves using a case management system and Microsoft Office, be ready to talk about your experience with these tools. If you’ve used similar systems before, mention them, and express your eagerness to learn new software quickly.
