At a Glance
- Tasks: Be the go-to person for membership queries and help grow our community.
- Company: Join a supportive team in a dynamic organisation focused on member engagement.
- Benefits: Enjoy 23 days holiday, health care, and support for your professional growth.
- Other info: Great opportunities for career development and training in a vibrant environment.
- Why this job: Make a real difference by connecting with members and enhancing their experience.
- Qualifications: Strong customer service skills and a proactive, team-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Act as the first point of contact via phone, email and post for membership enquiries.
- Process membership applications, renewals, amendments, cancellations and refunds in a timely manner.
- Maintain accurate system notes and respond to compliance-related queries, such as confirming membership status.
- Support membership onboarding, including sending packs and follow‑ups, and contact lapsed or prospective members to encourage engagement.
- Produce weekly reports on non‑renewals for the Compliance team and manage shared inboxes, directing enquiries where appropriate.
- Convert inbound enquiries into memberships, follow up on abandoned registrations and leads, support website enquiries and maintain prospect lists.
- Assist with product development, service improvements, events, trade shows and wider team activity when required.
Qualifications and Skills
- Strong customer service skills with a confident telephone manner.
- Experience working in a multi‑channel contact centre environment.
- Excellent written and verbal communication skills.
- High attention to detail, strong organisational skills and the ability to manage multiple tasks and prioritise effectively.
- Proactive, solution‑focused mindset and a team‑player who builds strong working relationships.
- Good working knowledge of Microsoft Office – Word, Excel, PowerPoint.
- Experience within the property sector or private rented sector is beneficial but not essential.
Benefits
- 23 days holiday plus UK bank holidays.
- Life assurance, private health care for you and dependents, and employee assistance programme.
- Season ticket loan, rental deposit loan and annual leave purchase scheme.
- Access to discounted personal insurance as part of the HFIS Group.
- Financial support for studying towards professional qualifications and study time, plus a wide variety of in‑house and external training.
We are an Equal Opportunity Employer.
Membership Officer (PRS & HFA) in Borehamwood employer: 897 Brown & Brown (Europe) Limited
As a Membership Officer at our organisation, you will thrive in a supportive and dynamic work environment that prioritises employee growth and well-being. With generous benefits including private healthcare, life assurance, and financial support for professional development, we foster a culture of collaboration and innovation. Located in a vibrant area, our team is dedicated to making a meaningful impact while ensuring a fulfilling work-life balance.
Contact Details:
897 Brown & Brown (Europe) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer (PRS & HFA) in Borehamwood
✨Tip Number 1
Make sure you know the ins and outs of the Membership Officer role. Familiarise yourself with the responsibilities listed in the job description, so you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
When you get that interview, don’t just sit back and wait for questions. Prepare some thoughtful ones about their membership processes or team dynamics. It shows you're genuinely interested and engaged!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your great conversation and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Membership Officer (PRS & HFA) in Borehamwood
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since we're all about strong customer service, make sure to highlight your experience in this area. Share specific examples of how you've handled enquiries or resolved issues in the past – it’ll show us you’re the right fit for the Membership Officer role!
Be Clear and Concise:When writing your application, keep it clear and to the point. We love a well-structured application that’s easy to read. Use bullet points if you need to – it helps us see your skills and experiences at a glance!
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to match the job description. Highlight relevant experiences that align with our responsibilities, like processing applications or managing enquiries.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see more about what we do and our awesome team culture!
How to prepare for a job interview at 897 Brown & Brown (Europe) Limited
✨Know Your Membership Stuff
Before the interview, brush up on the key responsibilities of a Membership Officer. Understand the membership application process and be ready to discuss how you would handle enquiries and renewals. This shows you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since strong customer service skills are crucial for this role, think of examples from your past experiences where you’ve excelled in customer interactions. Be ready to share how you resolved issues or improved customer satisfaction.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to mention specific tools or methods you use to manage multiple tasks effectively. This will demonstrate that you can handle the demands of the role with ease.
✨Engage with the Team Spirit
This role requires a proactive team player. Prepare to discuss how you've collaborated with others in previous jobs. Share stories that showcase your ability to build strong working relationships and contribute positively to a team environment.
