At a Glance
- Tasks: Support and grow membership schemes while ensuring a seamless experience for members.
- Company: Join HFIS Limited, part of a leading global insurance brokerage group.
- Benefits: Enjoy 23 days holiday, private health care, and financial support for qualifications.
- Other info: Collaborative team culture with excellent training and career growth opportunities.
- Why this job: Be the first point of contact for members and make a real difference.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
HFIS Limited, part of Brown & Brown (Europe) Limited, is looking for a highly organised and customer‑focused Membership Officer to join our Membership Team. In this role you’ll support and grow our JCCP and CRS membership schemes, ensuring a seamless experience for new and existing members.
Key Responsibilities
- Process new and renewal memberships, including conducting risk assessments where required.
- Act as the first point of contact for members and prospective members via phone, email and post.
- Respond to all enquiries within agreed service levels.
- Manage and monitor inboxes, ensuring queries are resolved or escalated appropriately.
- Follow up on abandoned registrations, renewals and leads.
- Handle cancellations, refunds and membership amendments.
- Support onboarding with partner organisations.
- Maintain accurate records, including logging notes from telephone conversations.
- Assist with meeting coordination, including scheduling and minute‑taking.
- Support website updates and other administrative tasks.
- Attend trade shows and events when required.
- Work collaboratively with the wider Membership Team, providing support as needed.
Qualifications & Skills
- Excellent written and verbal communication skills.
- Strong customer service experience and a professional telephone manner.
- Experience working in a multi‑channel contact centre or a similar environment.
- Exceptional attention to detail and accuracy.
- Strong organisational and time‑management skills.
- Confidence using Microsoft Office (Excel, Word, PowerPoint) and the ability to learn new systems.
- A proactive, solutions‑focused mindset.
- The ability to work both independently and as part of a team.
Benefits
- 23 days holiday + UK bank holidays.
- Life assurance.
- Private health care for you and dependants.
- Employee assistance programme, including GP line, cashback for treatments, and advice line.
- Season ticket loan.
- Rental deposit loan.
- Annual leave purchase scheme.
- Access to discounted personal insurance through the HFIS Group.
- Financial support and study time for professional qualifications.
- Wide variety of high‑quality in‑house and external training.
HFIS Limited is part of Brown & Brown (Europe) Limited. Founded in 1939, we are one of the largest insurance brokerage groups worldwide, delivering innovative risk and insurance solutions across a highly collaborative team. Our culture is built on meritocracy, integrity and a commitment to doing what is best for our customers.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Membership Officer (JCCP) in Borehamwood employer: 897 Brown & Brown (Europe) Limited
HFIS Limited, part of Brown & Brown (Europe) Limited, is an exceptional employer that prioritises employee growth and well-being. With a strong focus on meritocracy and integrity, we offer a supportive work culture enriched by comprehensive benefits such as private healthcare, professional development opportunities, and a generous holiday allowance. Join us in our vibrant team environment where your contributions are valued and rewarded, making a meaningful impact in the insurance brokerage industry.
Contact Details:
897 Brown & Brown (Europe) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Officer (JCCP) in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching HFIS Limited and understanding their membership schemes. Show us that you’re genuinely interested in the role and how you can contribute to the team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of member interaction, try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re keen on the position.
We think you need these skills to ace Membership Officer (JCCP) in Borehamwood
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Membership Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with members, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Be Detail-Oriented:Attention to detail is key for this position. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us promptly and you’ll have access to all the latest updates about the role and our company!
How to prepare for a job interview at 897 Brown & Brown (Europe) Limited
✨Know Your Membership Schemes
Before the interview, make sure you understand the JCCP and CRS membership schemes inside out. Familiarise yourself with their benefits and processes, as this will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to handle member enquiries effectively.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a system to showcase how you manage tasks and priorities. You could even bring a planner or digital tool to discuss how you keep track of your responsibilities and ensure accuracy in your work.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication and ensure you come across as professional and approachable.
