At a Glance
- Tasks: Lead technical implementations of cutting-edge AI solutions and drive successful customer integrations.
- Company: Join a leading partner in enterprise AI, recognised for innovation and excellence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment focused on outcomes and continuous improvement.
- Why this job: Shape the future of enterprise AI while making a real impact on customer success.
- Qualifications: 5+ years in a technical role with strong integration and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Join the team shaping the future of enterprise AI.
89 Solutions is a pure-play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven record of excellence across the United States and Australia, we lead the market in successful Moveworks implementations and Agent Studio use cases, now extended into the broader ServiceNow EmployeeWorks ecosystem. Recognised as the world’s trusted Moveworks partner, 89 Solutions consistently drives measurable business outcomes through precision, reliability and innovation.
We're the only partner globally with proven expertise across Moveworks, ServiceNow, and enterprise process advisory, giving organisations a clear advantage when they need seamless integration and intelligent automation across platforms. Our values are simple:
- Outcome obsessed
- Have fun
- People over profit
The Role
We’re hiring a Technical Implementation Lead to operate at the intersection of enterprise integrations, technical strategy, and customer partnership - owning outcomes, not just execution. Must have full working rights in the UK. This is more than delivery. You’ll lead the technical direction end-to-end, driving successful implementations and acting as a trusted advisor to customers. Working within a high-performing POD, you’ll steer complex integrations, influence architecture decisions, and ensure delivery excellence.
If you bring strong hands-on ServiceNow expertise, thrive in ambiguity, and step up when complexity rises, then this role is built for you.
You will:
- Learn the ins and outs of the Moveworks platform and configure all features of the platform.
- Lead technical implementation of the Moveworks platform for new customer deployments.
- Conduct discovery sessions to understand customer requirements, their system environments and IT infrastructure.
- Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (SharePoint, Confluence, Google Drive), and chat platforms (Teams, Slack).
- Troubleshoot integration and deployment issues, working cross-functionally with internal teams and customer stakeholders.
- Document configurations, integration steps, and testing outcomes for ongoing reference and scalability.
- Partner with Implementation Managers, Moveworks Forward Deployed Engineers (FDEs), and Product teams to deliver smooth and timely implementations.
- Continuously improve implementation playbooks and best practices to enhance speed and quality of projects.
- Work with customers' senior stakeholders (enterprise architects, IT leads, process owners) to ensure successful implementation of Moveworks in their environment.
- Lead a team of Implementation Engineers and oversee successful end-to-end technical delivery of implementation projects.
You Will Thrive in This Role If You Have:
- 5+ years of experience in a customer-facing technical role such as Senior Customer Success Engineer, Senior Solution Engineer, Senior Implementation Engineer/Lead or Senior/Staff Forward Deployed Engineer.
- 5+ years of experience implementing system integrations using REST/SOAP APIs.
- An understanding of enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and experience integrating with them.
- Deep hands-on experience designing and integrating solutions across ServiceNow (including ITSM, HRSD, CMDB, Now Assist, Virtual Agent, Now Platform, etc.).
- Hands-on experience in administering and deploying enterprise applications, and familiarity with IT infrastructure and large SaaS platforms.
- Proficient in at least one backend scripting or programming language (e.g Python, Java, PowerShell, or Bash) and exposure to Linux and Windows environments, using the command line.
- Are passionate about understanding customers’ use cases, identifying gaps and resolving issues using the products you know.
- Are comfortable managing multiple customer projects in parallel.
- Have excellent communication & presentation skills. Ability to translate technical matters into business-friendly language.
Implementation (Tech) Lead- Agentic AI in Watford employer: 89 Solutions
At 89 Solutions, we pride ourselves on being a leading partner in enterprise AI solutions, fostering a vibrant work culture that prioritises people over profit. Our commitment to employee growth is evident through continuous learning opportunities and a collaborative environment where innovation thrives. Located in the UK, we offer a unique chance to work with cutting-edge technology while enjoying a fun and outcome-focused atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation (Tech) Lead- Agentic AI in Watford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise with platforms like Moveworks and ServiceNow. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to technical implementations. We want you to shine when discussing your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Implementation (Tech) Lead- Agentic AI in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Technical Implementation Lead. Highlight your experience with ServiceNow and system integrations, as well as any customer-facing roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about enterprise AI and how your background makes you a perfect fit for our team. Don’t forget to mention your experience in leading technical implementations.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex integration challenges in the past. We love candidates who can think on their feet and come up with innovative solutions, so let us know how you've done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team shaping the future of enterprise AI!
How to prepare for a job interview at 89 Solutions
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Moveworks platform and its integrations with ITSM tools like ServiceNow and JIRA. Brush up on your knowledge of REST/SOAP APIs and be ready to discuss how you've tackled similar technical challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex integration issues or improved implementation processes. Highlight your experience in troubleshooting and how you’ve collaborated with cross-functional teams to achieve successful outcomes.
✨Communicate Like a Pro
Practice translating technical jargon into business-friendly language. You’ll need to demonstrate your ability to communicate effectively with senior stakeholders, so think about how you can convey complex ideas simply and clearly.
✨Emphasise Team Leadership Experience
If you’ve led teams before, be ready to share your approach to guiding Implementation Engineers and ensuring project success. Discuss how you foster collaboration and drive results within a high-performing team environment.
