At a Glance
- Tasks: Lead customer integrations and troubleshoot complex issues in AI platforms.
- Company: Join a forward-thinking tech company at the forefront of AI innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and career advancement.
- Why this job: Be part of a team shaping the future of enterprise AI with real-world impact.
- Qualifications: 2+ years in a technical customer-facing role and experience with API integrations.
The predicted salary is between 50000 - 60000 £ per year.
Must have full working rights in the UK. We are looking for an Implementation Engineer who lives at the intersection of enterprise integrations, API troubleshooting, and direct customer collaboration. The role is customer‑facing and focuses on owning deployments, designing integrations, and troubleshooting complex issues.
What You Will Do:
- Own end-to-end implementations for new enterprise customers—from technical discovery to go‑live.
- Run technical discovery sessions to deeply understand each customer’s stack, including ITSM, IDAM, SaaS tools, security constraints, and network considerations.
- Configure and integrate the platform with enterprise systems such as designing and maintaining API integrations (REST/SOAP), including authentication, payload mapping, error handling, and logging.
- Test, validate, and troubleshoot integrations across dev, staging, and production environments, working closely with customer IT and internal engineering.
- Document everything implemented: integration steps, configurations, runbooks, and lessons learned to accelerate future deployments.
You Will Thrive in This Role If You:
- Have at least 2+ years in a customer‑facing technical role (Implementation Engineer, Solutions Engineer, Customer Success Engineer, or Forward Deployed Engineer).
- Have hands‑on experience implementing system integrations via REST and/or SOAP APIs.
- Be familiar with ITSM platforms (ServiceNow, Jira Service Desk) and identity systems (Okta, Active Directory, Entra ID).
- Have administered or deployed enterprise SaaS applications and understand corporate network, permissions, and security realities.
- Be comfortable working in Linux/Windows environments using the command line for troubleshooting, logs, and connectivity checks.
- Be able to write and understand scripts or code in at least one backend language: Python, Java, PowerShell, or Bash.
- Have advanced/native English communication skills.
Join the team shaping the future of enterprise AI.
SenioImplementation Engineer employer: 89 Solutions
As a Senior Implementation Engineer at our innovative AI platform company, you will be part of a dynamic team that values collaboration and technical excellence. We offer a supportive work culture that encourages professional growth through continuous learning and hands-on experience with cutting-edge technologies. Located in the heart of the UK, we provide a unique opportunity to engage directly with enterprise customers, ensuring your contributions have a meaningful impact on their success.
