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- Tasks: Engage with customers over the phone and provide top-notch service.
- Company: Join a reputable Motor Company group in Southampton.
- Benefits: Flexible hours, great commission, and no weekend work.
- Why this job: Be part of a high-energy team with 65+ years of combined experience.
- Qualifications: Open to both newcomers and experienced customer service pros.
- Other info: Enjoy a rewarding role with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
888 Recruitment Solutions Ltd are working with a reputable Motor Company group in Southampton, that are looking for a Customer Contact Advisor to join their top performing team. Interested candidates have the option of joining on a Part Time or a Full Time contract. The ideal candidate will be seeking Full Time work, as the opportunity to earn great commission is better for a Full Time individual.
Hours: 08:00am - 17:00pm
Days: Monday to Friday (no weekends)
Successful candidates will be joining a team of 7 other advisors, alongside a Manager and Supervisor. This team offer over 65 years experience between them, and so the opportunity to learn and be a part of a team that can be helpful to candidates is strong.
This role will suit either a person looking to come into a Customer Contact role, or an experienced person that would like to use their experience to add to the experience in house at present.
As this role is a contact centre, your role will be dedicated to being on the phone. Candidates can expect to be making between 60-80 calls per day, with an average of 20-30 inbound calls per day. Whilst call time cannot be completely measured, you will be spending on average, around 3-4 hours of your working day on the telephone. There will be periods that you will be wrapping up calls and making notes, and this will take place in the time not on a call.
This is a non customer facing role, so there will be no site visits by customers.
If you are interested in a high energy, high rewarding and high performing role - please get in touch today.
Customer Service Advisor in Southampton employer: 888 Recruitment Solutions Ltd
Contact Detail:
888 Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since this role is all about calls, try role-playing with a friend or family member. This will help you feel more confident when you’re on the line during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might give you insider tips or even refer you, which can really boost your chances.
✨Tip Number 4
Follow up after applying! A quick email or message can show your enthusiasm for the role. Just a simple note saying you’re excited about the opportunity can make a big difference.
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer contact experience and show us how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a great fit for our high-performing team.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role come through in your writing. We want to know what makes you tick!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at 888 Recruitment Solutions Ltd
✨Know the Company Inside Out
Before your interview, do some research on the motor company group. Understand their values, mission, and any recent news. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Practice Your Phone Skills
Since this role involves a lot of phone work, practice speaking clearly and confidently over the phone. You might even want to simulate a call with a friend to get comfortable with handling different scenarios and questions.
✨Highlight Your Customer Service Experience
Whether you're new to customer service or have experience, be ready to discuss specific examples of how you've handled customer inquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if it's the right fit for you.