Customer Services Administrator (m/f/d) in Wellingborough

Axalta is a global coatings company focused on providing customers with innovative, colourful, and sustainable solutions.

Job Purpose: Consistently deliver an exceptional, world‑class standard of customer service across all communication channels, including telephone, written correspondence, and all day‑to‑day operational activities. Provide strategic and comprehensive support to the sales function, actively contributing to the achievement of business development objectives and sales targets. Produce, analyse, and present accurate and insightful sales and statistical reports to management, sales teams, and customers in a timely manner, as required. Take a proactive leadership role in driving and contributing to both departmental and cross‑functional business development initiatives, fostering collaboration and continuous improvement.

Key Responsibilities:

• Process daily customer orders, ensuring accurate data entry and verifying credit control information, pricing, and delivery details prior to completion.
• Act as the first point of contact for customers and sales representatives, providing timely and professional support.
• Manage customer enquiries via email, telephone, and Zendesk, delivering efficient and customer‑focused resolutions.
• Provide frontline support to the sales team, handling queries related to pricing, product range, delivery schedules, delivery and product related issues, customer returns, credit notes, and promotional materials.
• Liaise and coordinate effectively with internal departments including Distribution, Accounts, and Planning to ensure seamless service delivery.
• Create and maintain new customer accounts, conducting appropriate vetting and compliance checks.
• Maintain updated customer data within internal systems, including contact details, pricing updates, and special delivery requirements.
• Produce month‑end cash collection reports and other regular and ad‑hoc reports for management, area sales executives, and customers, often involving complex data analysis.
• Lead and contribute to process, procedure, and system improvement projects, working independently and collaboratively across teams.
• Support colleagues within the customer services team as needed, promoting teamwork and operational efficiency.

Qualifications:

• Fully fluent in English, with strong communication and interpersonal skills.
• Additional language skills are very beneficial.
• Experience using SAPS/4HANA and Salesforce.com systems.
• Proven experience liaising with internal stakeholders and external customers in a professional and effective manner.
• Highly self‑motivated with a strong work ethic, demonstrating initiative, a sense of urgency, and a proactive approach to continuous improvement.
• Excellent organisational skills, able to multitask, prioritise workloads, and consistently meet deadlines.
• Capable of working both collaboratively within a team and independently using own initiative.
• Adaptable and resilient, able to contribute to long‑term projects and respond effectively to process and system changes.
• Strong attention to detail, ensuring accuracy in data entry, order processing, and record‑keeping.
• Able to perform efficiently under pressure, maintaining a calm and professional approach during high workloads.
• Proficient in Microsoft Office (minimum intermediate level), with strong Excel and overall IT skills.
• Additional language skills considered a strong advantage.

Location: Wellingborough (hybrid role)