Assistant General Manager, Cafe in London

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Position Summary: The Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards and core values while meeting or exceeding Owners’ Objectives. The Assistant General Manager is responsible for asset management of the entire facility and is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximise the business’ full potential in the market.

Functions:

• Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
• Work closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
• Serve as a mentor and coach to junior management staff in understanding the business's financial goals.
• Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
• Support the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
• Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
• Champion change, ensuring all local and company initiatives are implemented successfully.
• Foster an environment of customer advocacy in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards.
• Be responsive and hospitable to guest feedback from all sources, including social media and email.
• Support Cafe staffing objectives by attracting and retaining exceptionally talented people available in the market.
• Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
• Support staff development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retention.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

Experience, Education, and Certifications:

• Proven experience in the hospitality industry inclusive of restaurant front line operations.
• Bachelor’s Degree in HRM/Business or Culinary preferred.

Skills:

• Strong leadership and interpersonal skills – that can be verified by peers and prior supervisors.
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills.
• Demonstrates strong problem-solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

Physical Demands: Managers are expected to be able to perform the job functions with reasonable accommodation.

Additional Details:

Employment with Hard Rock International requires the successful completion of the pre-employment process, including two satisfactory reference checks.

Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change.