At a Glance
- Tasks: Standardise customer service processes and govern KPIs for global excellence.
- Company: Join Johnson & Johnson, a leader in healthcare innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams and career advancement opportunities.
- Why this job: Make a real impact on customer service excellence across international markets.
- Qualifications: Experience in process governance and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Johnson & Johnson is recruiting a Customer Service Excellence Lead for a hybrid role located in Leeds, UK, or Loughborough, Ireland.
The role standardises end-to-end CS processes, governs KPIs, and drives continuous improvement across international markets.
You will partner with Supply Chain, IT, Commercial, Finance, and GS teams to align systems and data, ensuring compliant and integrated service delivery with strong performance reporting.
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Global CS Excellence Lead (Hybrid) – Process & KPI Governance employer: 8722-DePuy International Limited Legal Entity
As a Production Technician at our Leeds facility, you'll be part of a dynamic team that values innovation and accountability in a supportive work environment. We offer comprehensive training and growth opportunities, ensuring you develop your skills while contributing to high-quality manufacturing processes. Our commitment to safety and compliance, combined with a culture that encourages collaboration and continuous improvement, makes us an exceptional employer in the heart of West Yorkshire.
Contact Details:
8722-DePuy International Limited Legal Entity Recruitment Team
