Client Operations Support - Director

We are seeking someone to join our team as a Director in Investment Management Operations who is responsible for collaborating globally with CRM, Investment and trading teams, and investment operations peers to provide first-class operational services for MSIM clients.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Advanced Specialist position at Director level within the London location.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:

• Accountable for Investment Operations’ contribution to the client experience both directly and indirectly via MSIM client service functions.
• Provide internal stakeholders with a single point of contact for the provision of cohesive and coordinated client responses from across Operations teams.
• Provide direction to Operations leads in ensuring that client requirements are appropriately prioritized versus BAU Operations.
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution.
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations.

What you’ll bring to the role:

• General understanding of service and client operation requirements for institutional separate account clients, regional market requirements.
• Experience with global institutional investment management client service and/or client operations.
• Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures.
• Ability to think commercially, understand the impact of initiatives, risks on the operational budget.
• Ability to address non-standard issues within area of expertise.
• Culture carrier and role model, representing and leading the Firm’s core values to influence and motivate those around you.
• At least 8 years’ relevant experience would generally be expected to find the skills required for this role.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values. Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world.