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For Companies At a Glance
- Tasks: Lead the digital experience strategy and optimize customer banking interactions.
- Company: Join a forward-thinking bank focused on enhancing digital experiences for customers.
- Benefits: Enjoy a hybrid work model and competitive pay of £550 per day.
- Why this job: Shape the future of banking while collaborating with innovative teams in a fast-paced environment.
- Qualifications: Digital expertise, strategic thinking, and a passion for customer-centric solutions are essential.
- Other info: This is a 6-month contract role inside IR35, perfect for those eager to make an impact.
The predicted salary is between 44000 - 66000 £ per year.
Job Description
Contract / 6 Months / Hybrid / £550 / Inside IR35 / Digital experience Lead
Join us as a Digital Experience Lead
- If you're passionate about creating fantastic digital experiences and harnessing innovation to improve our customers' banking experience, this could be the ideal role for you
- You'll play an important role in collaborating with journey, design, delivery and technical teams to support our alignment of digital work streams that are focused on the customer experience
- This is a chance to advance your career in this fast-paced role where you'll shape the future digital experiences for our customers
What you'll do
Your role as a Digital Experience Lead will see you supporting the digital experience direction for our channels. You'll apply and embed strategic thinking to develop the future of mobile and online banking while continually optimising the experiences for customers.
Day-to-day, you'll be:
- Engaging in the strategic roadmap for the channel and product areas
- Championing the experience strategy and narrative for digital channels
- Providing subject matter expertise to inform and shape the best in class digital experience
- Contributing as a confluence point for digital strategy, design and solutions, making sure that all aspects are focused on the needs of our customers
- Measuring and optimising experience performance of the channels
The skills you'll need
To succeed in this role, you'll need the ability to understand and articulate customer vision with a good level of credibility and effectiveness to drive good customer outcomes. You'll also have digital expertise, demonstrating creative and lateral thinking, you'll have the ability to define and shape future customer experiences.
You'll also demonstrate:
- An understanding of digital trends and the evolving financial technology landscape
- A good understanding of design practices and innovative thinking
- Problem solving and analytical skills, with the ability to think strategically and leverage insight and other sources of information to deliver good customer outcomes
- The initiative to work on your own, setting your own priorities and working to defined deadlines
- The ability to contribute to the development of innovative solutions with a wider team
- An analytical and data driven mindset
- The ability to shape and deliver innovative ideas through Agile ways of working
Digital Experience Lead employer: 851006
Contact Detail:
851006 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Lead
✨Tip Number 1
Familiarize yourself with the latest digital trends and innovations in the financial technology landscape. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your experience with Agile methodologies. Be prepared to discuss specific projects where you've successfully implemented Agile practices, as this is crucial for shaping and delivering innovative ideas in this role.
✨Tip Number 3
Prepare examples of how you've previously optimized customer experiences through strategic thinking. Highlight your problem-solving skills and analytical mindset by discussing data-driven decisions that led to improved outcomes.
✨Tip Number 4
Network with professionals in the digital banking space. Engaging with others in the industry can provide insights into current challenges and opportunities, making you a more informed candidate when applying for the Digital Experience Lead position.
We think you need these skills to ace Digital Experience Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Experience Lead position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in digital strategy, customer experience, and any relevant projects you've worked on. Use specific examples that demonstrate your ability to drive good customer outcomes and your understanding of digital trends.
Showcase Your Skills: Make sure to highlight your problem-solving, analytical, and strategic thinking skills. Provide examples of how you've used these skills in previous roles to optimize customer experiences or contribute to innovative solutions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for creating fantastic digital experiences. Discuss how your vision aligns with the company's goals and how you can contribute to shaping the future of their digital channels.
How to prepare for a job interview at 851006
✨Showcase Your Digital Expertise
Be prepared to discuss your knowledge of digital trends and the financial technology landscape. Highlight specific examples where you've successfully implemented innovative solutions that improved customer experiences.
✨Demonstrate Strategic Thinking
Illustrate your ability to think strategically by sharing instances where you've contributed to a digital roadmap or experience strategy. Emphasize how your insights led to measurable improvements in customer outcomes.
✨Engage with Design Practices
Familiarize yourself with design practices relevant to digital channels. Be ready to discuss how you have championed user-centered design in previous roles and how it can enhance the banking experience.
✨Prepare for Problem-Solving Scenarios
Expect to tackle problem-solving scenarios during the interview. Practice articulating your analytical approach and how you leverage data to inform decisions that drive customer satisfaction.
