At a Glance
- Tasks: Lead user research to shape digital experiences and influence design decisions.
- Company: Join a dynamic Digital Customer Experience practice in Manchester.
- Benefits: Competitive salary, flexible hybrid working, and extensive learning opportunities.
- Other info: Collaborate with talented teams on complex challenges in an innovative environment.
- Why this job: Make a real impact by transforming user insights into meaningful change.
- Qualifications: Strong user research experience and a passion for AI in design.
The predicted salary is between 57036 - 69710 £ per year.
We're looking for an experienced User Researcher to join a growing Digital Customer Experience practice and help shape services that genuinely meet the needs of the people who use them.
You'll work across complex transformation programmes, using research, evidence, data and emerging AI tools to uncover insight, influence decisions and improve digital products and services. This is an opportunity to take user research beyond data collection - becoming a strategic storyteller and trusted voice for the user.
- Lead user research across discovery, design and delivery
- Run interviews, observations, diary studies, usability testing and surveys
- Synthesise research into clear, actionable insights
- Present findings and influence evidence-based design decisions
- Explore AI-enhanced research methods to increase efficiency and scale
- Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred
Strong hands-on User Research experience across the product/service lifecycle:
- Experience working with GDS service standards and design principles
- Excellent qualitative and/or quantitative research capability
- Experience working in agile, multidisciplinary teams
- A portfolio demonstrating how your research has influenced products, services or decisions
- An interest in how AI is changing the future of user research
You'll work alongside talented designers, researchers, technologists and strategists on complex transformation challenges - with the opportunity to shape how organisations understand and design for their users in an increasingly AI-enabled world. You'll also have access to extensive learning and development opportunities, professional certifications and flexible hybrid working.
Security Check (SC) clearance is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.
If you're a User Researcher who enjoys uncovering insight, challenging assumptions and turning research into meaningful change, we'd love to hear from you.
Experience Designer- Researcher in Manchester employer: 83zero
As a Senior Salesforce Developer with us, you'll thrive in a dynamic and inclusive work culture that prioritises innovation and professional growth. Our commitment to employee development is reflected in our comprehensive benefits package, which includes competitive salaries, healthcare, and ongoing training resources, all while working with cutting-edge Salesforce technologies in a hybrid environment across the UK. Join us to make a meaningful impact in a highly regulated sector, where your expertise will drive digital transformation and shape the future of our solutions.
