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- Tasks: Provide 2nd line support for Microsoft 365, focusing on SharePoint and Power Platform.
- Company: Join a forward-thinking Microsoft Solutions Partner with a collaborative culture.
- Benefits: Enjoy fully remote work, ongoing training, and a competitive salary.
- Why this job: Make a real impact while working on exciting projects in a supportive team.
- Qualifications: Experience with SharePoint Online, Power Apps, and excellent problem-solving skills required.
- Other info: Ideal for those passionate about Microsoft technologies and looking to grow their career.
The predicted salary is between 28000 - 36000 £ per year.
Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!
We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.
Role Overview:
As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.
What You’ll Be Doing:
- Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
- Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
- Assisting in the design and deployment of Power Platform solutions to streamline business processes.
- Supporting end-users and stakeholders with technical guidance and training.
- Collaborating with 3rd line engineers and consultants on project delivery and escalations.
What You’ll Need:
- Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
- Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
- Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
- Excellent problem-solving skills and a proactive approach to support.
- Strong communication and customer service skills.
- Previous experience in a managed services or consultancy environment is a plus.
What’s on Offer:
- Fully remote working (UK-based)
- Work with a Microsoft Solutions Partner on exciting, varied projects
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Competitive salary and benefits package
Interested? Apply now or get in touch to find out more about this exciting opportunity!
M365 Support Engineer employer: 83zero
Contact Detail:
83zero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the latest updates and features of SharePoint Online, Power Apps, and Power Automate. Being knowledgeable about recent changes can help you stand out during discussions and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with online communities and forums related to Microsoft 365 technologies. Networking with other professionals can provide insights into common challenges and solutions, which will be beneficial when discussing your experience in interviews.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully resolved technical issues in previous roles. This will help you illustrate your expertise and approach to troubleshooting during the interview process.
✨Tip Number 4
Research the company’s projects and values to align your answers with their goals. Understanding their work culture and the types of projects they undertake will allow you to tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially SharePoint Online, Power Apps, and Power Automate. Use specific examples of how you've resolved technical issues or improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Microsoft technologies and detail why you're excited about the M365 Support Engineer role. Mention any relevant projects or experiences that demonstrate your problem-solving skills and customer service abilities.
Showcase Relevant Skills: Clearly outline your technical skills related to Microsoft 365, including your understanding of Teams, OneDrive, and Exchange Online. Highlight any certifications or training you've completed that are relevant to the position.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at 83zero
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SharePoint Online, Power Apps, and Power Automate. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and work culture. Since they emphasise collaboration and innovation, think of examples from your past experiences where you contributed to a team environment or brought innovative solutions to the table.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare to walk through how you would handle specific technical issues related to Microsoft 365 environments, particularly around collaboration tools and workflows.
✨Demonstrate Strong Communication Skills
Since the role involves supporting end-users and stakeholders, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively and provide excellent customer service.
