Senior Business Analyst in London

A global leader in the FinTech space. The mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our purpose is to inspire transformative digital change for our customers and communities. As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non-reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence. Our place is one of collaboration, teamwork & innovation. But, above all, it embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

You will be a key player in delivering a global payment platform at pace to enable pre-paid card services. As a Business Analyst you will support the Product & Technology team by providing detailed artifacts, to ensure the agile team has a thorough understanding of the product owner's perspective and can efficiently develop and deliver valuable features and how they interact with the back-end delivery domains/squads. You will also play a crucial role in defining & improving payment processes and system automation, identifying inefficiencies, and driving operational excellence. Identify areas for improvement, and develop solutions to optimise payment flows, reduce costs, and enhance the customer experience.

What you’ll do:

• Break down large features into smaller, manageable user stories with clear acceptance criteria.
• Ensure user acceptance by collaborating with stakeholders, defining measurable outcomes, and ensuring clear communication.
• Document and ensure non-functional requirements such as performance, security, scalability are captured.
• Create visual representations of requirements with flowcharts, data flow diagrams, use case diagrams.
• Identify and document business rules that govern how the product should behave.
• Map out business processes to identify areas where the product can improve efficiency.
• Understand and model the data structure required by the product.
• Participate in agile ceremonies including stand-ups, sprint planning, reviews, and retrospectives.
• Clarify requirements to the development team, manage defects, and validate fixes.
• Handle discovery work or spikes where needed to explore unknowns.
• Assist with user acceptance testing (UAT) by scenario development, scripting, coordination.
• Help users understand the new features and identify any remaining issues.

What you’ll bring:

• Experience in understanding card payment processes, including transaction lifecycle, authorisation, clearing, settlement, reconciliation and fraud monitoring.
• Strong communication skills, problem-solving, critical thinking, and the ability to analyse data and identify areas for improvement.
• Understanding of business processes and the ability to model them using diagrams, flowcharts, or other tools.
• Ability to build relationships, collaborate effectively with product and technical teams across multiple squads.
• Experience working with Product Owners to prioritise and define acceptance criteria.
• Ability to lead discussions, facilitate meetings, and guide stakeholders to consensus.
• Experience thriving in fast-paced, cross-functional team environments.
• A proactive mindset with strong analytical skills.
• Familiarity with Agile methodologies, particularly Scrum.

What you will be offered:

• 25 days annual leave plus 2 days for volunteering, plus your birthday off. Additional Take5 days if you use all of your 25 days!
• Opportunities to work across Australia, UK, North America and Europe, with short-term and long-term secondment options.
• Hybrid working – be empowered to work smarter, in a way that suits your lifestyle.
• Enhanced family leave options.
• 12 weeks paid New Parent Leave.
• Paid Professional Memberships.
• Pension Scheme.
• Short-term bonus scheme.
• Private Medical Insurance Scheme – 50% covered by the company.
• Long-term illness cover – 75% of your basic annual salary.
• Life Assurance (Death in Service) – 4x your basic annual salary.
• Employee Assistance Programme – accessible 24/7.
• Benefits Hub – discount vouchers for your favourite retailers.