Incident Management Relationship Manager

Incident Management Relationship Manager

Location: Doncaster or London (1 day a week in office)

Salary: £60,000 + Bonus + Benefits

83zero is partnered with a leading financial services firm who are seeking a skilled Relationship Manager to join their highly collaborative team in either Doncaster or London. You’ll play a critical role in leading the detection and resolution of incidents across the Retail Division for a world-renowned brand with a heritage of over 100 years!

The successful Relationship Manager will need to be confident in decision making and can effectively collaborate with various teams – any previous experience working within cyber and incident management would be a plus.

Key Responsibilities:

• Document, audit, and improve business incident processes.
• Lead incident response and management, ensuring swift resolution.
• Engage stakeholders to review trends and address queries.
• Collaborate with incident teams to ensure protocols are followed.
• Manage retail business incidents, minimizing impact and ensuring remediation.
• Own the business incident management process and coordinate with IT.
• Maintain strong communication between IT and business units.
• Support root cause analysis and continuous improvement with IT.
• Track and analyze incidents to prevent recurring issues.

Skills & Experience:

• Incident Management / Risk Management
• Proven experience working within the Cyber space
• Strong ability to influence, negotiate, and align priorities.
• Decisive and clear in providing guidance to teams.
• Thrives in fast-paced environments.
• Effectively prioritizes tasks and develops actionable plans aligned with business goals.
• Proactive and able to drive initiatives while keeping senior stakeholders informed.
• Excellent communicator across various formats, including verbal leadership and written reports.

If you’re a passionate Incident Management Relationship Manager ready to take on a pivotal role, please apply today!