Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformation projects to enhance customer experience across various industries.
- Company: Join a global IT consultancy known for innovative customer experience strategies.
- Benefits: Enjoy a competitive salary, healthcare options, bonuses, and hybrid working flexibility.
- Why this job: Shape the future of customer interaction with cutting-edge technology and impactful solutions.
- Qualifications: 3+ years in contact centre transformation with strong knowledge of CX optimisation and automation tools.
- Other info: Must pass security checks; ideal for strategic thinkers who thrive in collaborative environments.
The predicted salary is between 80000 - 120000 £ per year.
Job Description
Contact Centre Transformation Consultant
Hybrid Working (UK-based with travel to client sites as required)
Full-time | Permanent
Salary: £95,000 – £100,000 benefits, perks, healthcare option and bonus!
Client: Global IT Consultancy
Are you passionate about transforming the customer experience? Do you have a deep understanding of contact centre operations and a desire to shape the future of customer interaction? We’re looking for a Contact Centre Transformation Consultant to join a forward-thinking team delivering cutting-edge CX strategies to some of the world’s most recognisable brands.
About the Role
As a Transformation Consultant, you’ll partner directly with clients across a range of industries to help them achieve their customer experience (CX) vision. You’ll lead transformation initiatives, optimise contact centre ecosystems, and implement digital-first solutions that deliver measurable impact.
In this role, you will:
- Lead client engagements: Take ownership of transformation projects, delivering against clearly defined milestones and success measures.
- Assess and optimise current-state operations: Identify gaps in process, systems, and technology, and make actionable recommendations.
- Design future-ready CX strategies: Drive efficiencies and improve experience by introducing automation, self-service, and omni-channel capabilities.
- Maximise tech investment: Advise on existing contact centre platforms (e.g. Zendesk, AWS) and recommend CCaaS solutions tailored to business needs.
- Support pre-sales: Contribute to RFI/RFP responses and collaborate on the development of client-specific solutions.
What We’re Looking For
We’re seeking someone who is both strategic and hands-on, with a strong grasp of the technologies and techniques shaping modern customer operations.
You’ll bring:
- A proven track record in contact centre transformation and CX optimisation
- A deep understanding of contact centre KPIs and how to improve them
- Knowledge of automation tools and principles (e.g. chatbots, conversational AI, webchat, call deflection)
- Experience with customer journey mapping and process re-engineering
- A collaborative, consultative mindset with excellent communication skills
Security & Pre-Employment Requirements
To be appointed, you’ll need to pass Baseline Personnel Security Standard (BPSS) checks, including:
- Right to work verification
- A minimum of 3 years continuous employment history
- Criminal record check (Disclosure and Barring Service)
- Additional checks if you’ve lived outside of the UK in the past 3 years
Apply now and help build the future of customer experience.
Contact Center Consultant employer: 83zero
Contact Detail:
83zero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience (CX) and contact centre technologies. Being well-versed in tools like Zendesk and AWS will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the contact centre industry. Attend relevant webinars, workshops, or local meetups to connect with others who share your passion for CX transformation. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific case studies or examples from your past experiences where you successfully led transformation initiatives. Highlighting measurable outcomes will showcase your ability to deliver results and align with the role's requirements.
✨Tip Number 4
Demonstrate your consultative mindset by asking insightful questions during interviews. This shows your genuine interest in understanding client needs and your strategic approach to problem-solving, which is crucial for a Contact Centre Transformation Consultant.
We think you need these skills to ace Contact Center Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Contact Centre Transformation Consultant. Tailor your application to highlight relevant experience in contact centre operations and customer experience transformation.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in contact centre transformation and CX optimisation. Use specific examples that demonstrate your ability to lead projects and improve KPIs.
Showcase Technical Knowledge: Mention your familiarity with automation tools and principles, as well as any experience with platforms like Zendesk or AWS. This will show that you have the technical expertise needed for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for transforming customer experiences. Discuss how your strategic mindset and consultative approach can benefit the company and its clients.
How to prepare for a job interview at 83zero
✨Showcase Your CX Passion
Make sure to express your enthusiasm for transforming customer experiences. Share specific examples of how you've improved CX in previous roles, as this will resonate with the interviewers who are looking for someone passionate about the field.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with the latest contact centre technologies and tools, such as Zendesk and AWS. Be prepared to discuss how these platforms can be optimised for better performance, as this knowledge is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to contact centre operations. Practise articulating your thought process and the steps you would take to address challenges, showcasing your strategic and hands-on approach.
✨Highlight Your Collaborative Skills
Since the role involves working closely with clients and teams, emphasise your ability to collaborate effectively. Share examples of successful teamwork and how you’ve contributed to achieving common goals in past projects.
